Help! One of the tickets in our OTRS system keeps spawning the same email every six minutes. We thought we had stopped it last night but came in this morning and found a Gigabyte of space had been eaten up and the emails are still coming! How can I stop this? Do I need to edit one of the MySQL database pieces like Article_Plain or what? Or do I have a problem with our mailserver? We're drowning and need a life preserver quick! David Buice ITIL Foundations Certified EDS - PSIC 7000 Chicago Road Warren, MI 48092 ( Phone:+1-586-575-4525 + mailto:david.buice@eds.com cell: 248-249-9122
Buice, David R wrote:
Help! One of the tickets in our OTRS system keeps spawning the same email every six minutes. We thought we had stopped it last night but came in this morning and found a Gigabyte of space had been eaten up and the emails are still coming!
How can I stop this? Do I need to edit one of the MySQL database pieces like Article_Plain or what? Or do I have a problem with our mailserver?
We're drowning and need a life preserver quick!
You probably need to remove the ticket from the mailbox. Nils Breunese.
Not that this will help, but What OS are you hostin OTRS on? Have you looked in the syslog for messages, does it show the outgoing email, over and over... Greg Horne gehorne -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of Buice, David R Sent: Wednesday, May 21, 2008 9:56 AM To: otrs@otrs.org Subject: [otrs] Caught in an Email Loop Help! One of the tickets in our OTRS system keeps spawning the same email every six minutes. We thought we had stopped it last night but came in this morning and found a Gigabyte of space had been eaten up and the emails are still coming! How can I stop this? Do I need to edit one of the MySQL database pieces like Article_Plain or what? Or do I have a problem with our mailserver? We're drowning and need a life preserver quick! David Buice ITIL Foundations Certified EDS - PSIC 7000 Chicago Road Warren, MI 48092 ( Phone:+1-586-575-4525 + mailto:david.buice@eds.com mailto:david.buice@eds.com cell: 248-249-9122
participants (3)
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Buice, David R -
Greg Horne -
Nils Breunese (Lemonbit)