Hello everyone, can one set the permissions for the customers to reflect the permissions for the agents? I would like to prevent a customer from creating a ticket in the customer login panel for an admin queue, but allow them to modify a ticket. So the rights would look something like ro create rw Anyone done something similar to this? System::Permission: The different system permissions of the agents in the system (also possible in addition is note, close, pending, customer, freetext, forward and bounce - rw should be the latest in the line). _____ System::Customer::Permission: The different system permissions for customers. Vielen Dank, Shawn Beasley Support - IT Cargo Future Communications GmbH Geb. 1335 55483 Hahn-Flughafen Tel. +49 6543 983 113 Fax +49 6543 983 119 Mobil: +49 151 12 12 8934 Email: mailto:shawn.beasley@dlh.de shawn.beasley@dlh.de Web: http://www.cfc-callcenter.de/ http://www.cfc-callcenter.de