Michael, Many thanks the workarround works perfect Gonzalo _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michiel Beijen Sent: martes, 04 de agosto de 2009 11:34 To: User questions and discussions about OTRS. Subject: Re: [otrs] Update to 2.4.2 problem with forward tickets with attachon it Hi mister Easyap... ;-) This is currently a know issue with OTRS; see bug 4073 in the Bugzilla. http://bugs.otrs.org/show_bug.cgi?id=4073 Regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Tue, Aug 4, 2009 at 10:17, IT easyap wrote: Hello, i just upgrade my system from 2.2 to 2.4.2 . Every thing looks almost fine except ticket forward. When you try to forward a ticket with an attach the attach disappear. This issue only occurs with new tickets, old tickets (prior to migration) stored works fine. Our configuration is Linux Mysql Otrs 2.4.2 Web browser IE Thanks in advance for your help. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/