Is there any way in the UI to change the state of a case? In general the documentation on State is pretty sparse. Am I correct when I say that state transitions can be controlled by entries in Kernel/Config.pm? But otherwise, there is no way to change the state of a case other than directly hacking the database? Thanks! Hal Berenson, President PredictableIT Phone: 805-212-1025 ext 101 hberenson@predictableit.com mailto:hberenson@predictableit.com Helpdesk: 805-212-1025 ext 1