Update to version 2.3.3 to 2.4
Good morning, I have the version 2.3.3 of OTRS installed and working a long time in my company, I need to upgrade to version 2.4 (most current). What steps do I need to do to upgrade? What file do I need a backup for security? Use Suse Linux and the database in Mysql. Thanks, Rodrigo Corrêa _________________________________________________________________ Deixe suas conversas mais divertidas. Baixe agora mesmo novos emoticons. É grátis! http://specials.br.msn.com/ilovemessenger/pacotes.aspx
Back up your DB and all of /opt/otrs just to be safe. The new tarball comes with a file that tells you the steps required to upgrade. You should look at some of the recent discussions in this list though (check the archives) because there have been some problems with those steps. It seems one of the commands needs to be run as root whereas the document says to run it as the OTRS user. -- “Don't eat anything you've ever seen advertised on TV” - Michael Pollan, author of "In Defense of Food"
If you're like me, you'll be "meld"-ing the customizations on the themes for quite a while, but, I found it to be a smooth operation otherwise - just perform the DB update afterwards, the DB upgrade script files are included in the upgrade package, think under "./bin"? On Mon, 2009-08-03 at 12:30 -0400, Alan McKay wrote:
Back up your DB and all of /opt/otrs just to be safe.
The new tarball comes with a file that tells you the steps required to upgrade.
You should look at some of the recent discussions in this list though (check the archives) because there have been some problems with those steps. It seems one of the commands needs to be run as root whereas the document says to run it as the OTRS user.
participants (3)
-
Alan McKay -
Rodrigo Correa -
Shawn