403 when trying to access ORTS
Hello, when i try to access ORTS from another machine i get the 403 error it is installed on FC6 and i don't know where to look for the problem because perl is comletly new for me. Regards Richard Bosch ******************************************************************************** The information contained in this communication is confidential, may be attorney-client privileged, may constitute inside information, and is intended only for the use of the addressee. It is the property of the company of the sender of this e-mail. Unauthorized use, disclosure, or copying of this communication or any part thereof is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by return e-mail and destroy this communication and all copies thereof, including all attachments. ********************************************************************************
richard.bosch@bbraun.com wrote:
when i try to access ORTS from another machine i get the 403 error it is installed on FC6
and i don't know where to look for the problem because perl is comletly new for me.
I don't think this is a Perl issue. Probably something like your apache config only allowing localhost. How did you install OTRS? Did you use the rpm from the site? Install from source? What is the apache config you're using for OTRS? Nils Breunese.
I am using the default settings and it is installed via the YUM in FC6
I yust found out it looks like a apache problem but i don't know the exact
problem yet
i get the error "client denied by server configuration:
/var/www/otrs/bin/cgi-bin/index.pl" in the log but i havent figured out
what to do about it yet.
maybe you can help me with it
Regards
Richard Bosch
"Nils Breunese (Lemonbit)"
when i try to access ORTS from another machine i get the 403 error it is installed on FC6
and i don't know where to look for the problem because perl is comletly new for me.
I don't think this is a Perl issue. Probably something like your apache config only allowing localhost. How did you install OTRS? Did you use the rpm from the site? Install from source? What is the apache config you're using for OTRS? Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ ******************************************************************************** The information contained in this communication is confidential, may be attorney-client privileged, may constitute inside information, and is intended only for the use of the addressee. It is the property of the company of the sender of this e-mail. Unauthorized use, disclosure, or copying of this communication or any part thereof is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by return e-mail and destroy this communication and all copies thereof, including all attachments. ********************************************************************************
richard.bosch@bbraun.com wrote:
I am using the default settings and it is installed via the YUM in FC6
I guess you installed the rpm from Fedora Extras then. You can check this by running 'rpm -qi otrs'.
I yust found out it looks like a apache problem but i don't know the exact problem yet i get the error "client denied by server configuration: /var/www/ otrs/bin/cgi-bin/index.pl" in the log but i havent figured out what to do about it yet.
Probably the default setup limits the access to localhost, which is not a bad thing, because as long as the default admin account exists with the default password anyone could take over your OTRS installation. The idea the Fedora Extras packager had was probably that you first change the admin account. I don't know where the Fedora Extras rpm puts the apache config for OTRS though. Did it add a conf file in /etc/httpd/conf.d/? Nils Breunese.
thanks i foud it, the problem was that in the conf file there was a deny from all i changed it and no w it works thanks for the help. Richard ******************************************************************************** The information contained in this communication is confidential, may be attorney-client privileged, may constitute inside information, and is intended only for the use of the addressee. It is the property of the company of the sender of this e-mail. Unauthorized use, disclosure, or copying of this communication or any part thereof is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by return e-mail and destroy this communication and all copies thereof, including all attachments. ********************************************************************************
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Nils Breunese (Lemonbit) -
richard.bosch＠bbraun.com