Im using Fedora Core 7. And the CVS version of OTRS. I cannot change the os Since OTRS will run a dedicated server. Right now Im triying to install it on my test server. 2008/1/19, Nils Breunese (Lemonbit) :

Alexis Gingras wrote:

...

I would like to try otrs but I never been able to make my installation work. My new error is : Software error: Got no TicketObject! at ../..//Kernel/Output/HTML/ NavBarModuleAdmin.pm line 30. For help, please send mail to the webmaster (root@localhost), giving this error message and the time and date of the error.

I get this right after I log in with the default user root@localhost. In otrs log file i have : [Fri Jan 18 22:48:28 2008][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 127.0.0.1). And in the apache log : [Fri Jan 18 22:48:30 2008] [error] [client 127.0.0.1] [Fri Jan 18 22:48:30 2008] index.pl: Subroutine Load redefined at (eval 38) line 4., referer: http://127.0.0.1/otrs/index.pl [Fri Jan 18 22:48:35 2008] [error] [client 127.0.0.1] [Fri Jan 18 22:48:35 2008] index.pl: Subroutine Load redefined at (eval 1190) line 4., referer: http://127.0.0.1/otrs/index.pl [Fri Jan 18 22:48:35 2008] [error] [client 127.0.0.1] [Fri Jan 18 22:48:35 2008] index.pl: Subroutine Load redefined at (eval 38) line 4., referer: http://127.0.0.1/otrs/index.pl [Fri Jan 18 22:48:38 2008] [error] [client 127.0.0.1] [Fri Jan 18 22:48:38 2008] index.pl: Got no TicketObject! at ../..//Kernel/ Output/HTML/NavBarModuleAdmin.pm line 30., referer: http://127.0.0.1/otrs/index.pl So if anyone can help me here PLEASE!!!

What OS and what version of OTRS are you using?

Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

-- Alexis Gingras

Yes I did and the result is : [root@test alexis]# /opt/otrs/bin/otrs.checkModules CGI ... ok Date::Pcalc ... ok Date::Format ... ok DBI ... ok DBD::mysql ... ok Digest::MD5 ... ok Crypt::PasswdMD5 ... ok LWP::UserAgent ... ok IO::Scalar ... ok IO::Wrap ... ok MIME::Base64 ... ok MIME::Tools ... ok Mail::Internet ... ok Net::DNS ... ok Net::POP3 ... ok Net::LDAP ... ok Net::SMTP ... ok Authen::SASL ... ok GD ... ok GD::Text ... ok GD::Graph ... ok GD::Graph::lines ... ok GD::Text::Align ... ok XML::Parser ... ok PDF::API2 ... ok Compress::Zlib ... ok 2008/1/20, Peter van Beugen :

did you check if you have installed all the perl modules? ~otrs/bin/otrs.checkModules

________________________________

Van: otrs-bounces@otrs.org namens Alexis Gingras Verzonden: za 19-1-2008 5:23 Aan: User questions and discussions about OTRS.org Onderwerp: [otrs] System Error

Hi , I would like to try otrs but I never been able to make my installation work. My new error is :

Software error:

Got no TicketObject! at ../..//Kernel/Output/HTML/NavBarModuleAdmin.pm line 30.

For help, please send mail to the webmaster (root@localhost), giving this error message and the time and date of the error.

I get this right after I log in with the default user root@localhost. In otrs log file i have : [Fri Jan 18 22:48:28 2008][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 127.0.0.1). And in the apache log : [Fri Jan 18 22:48:30 2008] [error] [client 127.0.0.1] [Fri Jan 18 22:48:30 2008] index.pl: Subroutine Load redefined at (eval 38) line 4., referer: http://127.0.0.1/otrs/index.pl [Fri Jan 18 22:48:35 2008] [error] [client 127.0.0.1] [Fri Jan 18 22:48:35 2008] index.pl: Subroutine Load redefined at (eval 1190) line 4., referer: http://127.0.0.1/otrs/index.pl [Fri Jan 18 22:48:35 2008] [error] [client 127.0.0.1] [Fri Jan 18 22:48:35 2008] index.pl: Subroutine Load redefined at (eval 38) line 4., referer: http://127.0.0.1/otrs/index.pl [Fri Jan 18 22:48:38 2008] [error] [client 127.0.0.1] [Fri Jan 18 22:48:38 2008] index.pl: Got no TicketObject! at ../..//Kernel/Output/HTML/NavBarModuleAdmin.pm line 30., referer: http://127.0.0.1/otrs/index.pl So if anyone can help me here PLEASE!!! Thanks -- Alexis Gingras

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

-- Alexis Gingras