Hi I just started a job where I have to support otrs and I have no experience with it other than the reading I have done so far on your site. I am having an issue when a user is opening a ticket. I see this type of message in the log file --snip-- OTRS-CGI-10[23101]: [Error][Kernel::System::AuthSession::IPC::GetSessionIDData][Line:203]: Got no SessionID!! OTRS-CGI-10[23101]: [Notice][Kernel::System::AuthSession::IPC::CheckSessionID] SessionID: '' is invalid!!! OTRS-CGI-10[23101]: [Error][Kernel::Output::HTML::Generic::BlockTemplatePreferences][Line:20 3]: Need Template! OTRS-CGI-10[23101]: [Error][Kernel::Output::HTML::Generic::BlockTemplatePreferences][Line:20 3]: Need Template! OTRS-CGI-10[23103]: [Error][Kernel::Output::HTML::Generic::BlockTemplatePreferences][Line:20 3]: Need Template! Additionally I got this from a user when he was posting a ticket.... --snip-- Error: Need Template! Comment: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.5 OS: linux Time: Mon Jun 19 07:35:02 2006 Message: Need Template! Traceback (25070): Module: Kernel::Output::HTML::Generic::BlockTemplatePreferences (v1.147.2.3) Line: 203 Module: Kernel::Output::HTML::Generic::BlockTemplatesReplace (v1.147.2.3) Line: 287 Module: Kernel::Output::HTML::Generic::Output (v1.147.2.3) Line: 407 Module: Kernel::Output::HTML::Generic::Output (v1.147.2.3) Line: 620 Module: Kernel::Output::HTML::Customer::CustomerHeader (v1.36) Line: 135 Module: Kernel::Modules::CustomerMessage::Run (v1.35.2.2) Line: 397 Module: /opt/support/bin/cgi-bin/customer.pl (v1.31) Line: 669 I am trying to read about this system you guys have built and look into what is causing this but I really have no experience with this. Any clues would be greatly appreciated. Thanks alot..