Hello This is really being a big issue in my case.... All the agents are complaining of too many mails in their inbox, mails are tiggered eventhough they have not selected any thing in their prefernces... I am using OTRS-2.0.2..... Regards KartheeK Hugo Hernan Buitrago Rios wrote: Hi, As I understand it the notifications to the clients are handled in the preferences of each queue, and the notifications to the agents/users in the preferences of each user. 2005/12/12, shawn.beasley@dlh.de : Hello, Where can one shut off all notifications (ie by owner change)? Vielen Dank, Shawn Beasley Support - IT -- Hugo Hernán Buitrago Ríos Tecnólogo en Sistemas hhbuitrago@gmail.com hhbuitrago@yahoo.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ --------------------------------- Yahoo! India Matrimony: Find your partner now.