Thanks Charles for the input, but I needed to Cc, not Bcc... Thanks and Best Regards, Muhammad El-Sergani. On Sun, May 29, 2011 at 4:49 PM, Charles wrote:

Date: Sun, 29 May 2011 13:17:56 +0300

...

From: Muhammad El-Sergani Subject: Re: [otrs] Always CC addresses To: "User questions and discussions about OTRS." Message-ID: Content-Type: text/plain; charset="iso-8859-1"

Any thoughts? No one?

Thanks and Best Regards, Muhammad El-Sergani.

otrs/ index.pl?Action=AdminSysConfig;Subaction=Edit;SysConfigSubGroup=Core%3A%3ASendmail;SysConfigGroup=Framework

and scroll down to SendmailBcc where it says "Sends all outgoing email via bcc to the specified address. Please use this only for backup reasons".

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