Office 2007 documents opening at zip files

Marretta, Rosanna

16 Dec 2009 16 Dec '09

11:33 a.m.

Can somebody tell me why office 2007 documents, i.e. word and excel open as zip files when attached to an OTRS call. Thanks, Rosanna Marretta

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David Holder

16 Dec 16 Dec

11:56 a.m.

Hi, The new office 2007 format differs a lot from previous versions (open XML I think?) Either way I had this problem with a website I was hosting off apache, so this issue isn't specific to OTRS (afaik), but with apache itself. Regards, David On Wed, Dec 16, 2009 at 11:33 AM, Marretta, Rosanna < Rosanna.Marretta@yrclogistics.com> wrote:

...

Can somebody tell me why office 2007 documents, i.e. word and excel open as zip files when attached to an OTRS call.

Thanks,

Rosanna Marretta

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David Holder

12:08 p.m.

Hi Rosanna, Check this link and see how you get on: http://www.vladville.com/2007/04/office-2007-mime-types-for-apache.html Regards, David On Wed, Dec 16, 2009 at 11:56 AM, David Holder wrote:

...

Hi,

The new office 2007 format differs a lot from previous versions (open XML I think?)

Either way I had this problem with a website I was hosting off apache, so this issue isn't specific to OTRS (afaik), but with apache itself.

Regards,

David

On Wed, Dec 16, 2009 at 11:33 AM, Marretta, Rosanna < Rosanna.Marretta@yrclogistics.com> wrote:

...
Can somebody tell me why office 2007 documents, i.e. word and excel open as zip files when attached to an OTRS call.

Thanks,

Rosanna Marretta

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Marretta, Rosanna

2:41 p.m.

Hi David, Thank you very much for your reply. I tried what it told me to do on the website, but unfortunately it didn't work for me. The apache server (apache2) is running on a linux server. Rosanna From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of David Holder Sent: 16 December 2009 12:08 To: User questions and discussions about OTRS. Subject: Re: [otrs] Office 2007 documents opening at zip files Hi Rosanna, Check this link and see how you get on: http://www.vladville.com/2007/04/office-2007-mime-types-for-apache.html Regards, David On Wed, Dec 16, 2009 at 11:56 AM, David Holder wrote: Hi, The new office 2007 format differs a lot from previous versions (open XML I think?) Either way I had this problem with a website I was hosting off apache, so this issue isn't specific to OTRS (afaik), but with apache itself. Regards, David On Wed, Dec 16, 2009 at 11:33 AM, Marretta, Rosanna wrote: Can somebody tell me why office 2007 documents, i.e. word and excel open as zip files when attached to an OTRS call. Thanks, Rosanna Marretta --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

David Holder

2:59 p.m.

Hi Rosanna, I've just checked another webserver I had this problem with, this is how I got around it (bear in mind that prior to this I had absolutely no apache experience, so apologies if this is the wrong way to approach this). In my .htaccess file in my web root I've added the following: AddType application/vnd.ms-word.document.macroEnabled.12 .docm AddType application/vnd.openxmlformats-officedocument.wordprocessingml.document docx AddType application/vnd.openxmlformats-officedocument.wordprocessingml.template dotx AddType application/vnd.ms-powerpoint.template.macroEnabled.12 potm AddType application/vnd.openxmlformats-officedocument.presentationml.template potx AddType application/vnd.ms-powerpoint.addin.macroEnabled.12 ppam AddType application/vnd.ms-powerpoint.slideshow.macroEnabled.12 ppsm AddType application/vnd.openxmlformats-officedocument.presentationml.slideshow ppsx AddType application/vnd.ms-powerpoint.presentation.macroEnabled.12 pptm AddType application/vnd.openxmlformats-officedocument.presentationml.presentation pptx AddType application/vnd.ms-excel.addin.macroEnabled.12 xlam AddType application/vnd.ms-excel.sheet.binary.macroEnabled.12 xlsb AddType application/vnd.ms-excel.sheet.macroEnabled.12 xlsm AddType application/vnd.openxmlformats-officedocument.spreadsheetml.sheet xlsx AddType application/vnd.ms-excel.template.macroEnabled.12 xltm AddType application/vnd.openxmlformats-officedocument.spreadsheetml.template xltx I think you can put this into a .conf file. (httpd.conf?) Give that a shot, and let us know how you get on :) Regards, David On Wed, Dec 16, 2009 at 2:41 PM, Marretta, Rosanna < Rosanna.Marretta@yrclogistics.com> wrote:

...

Hi David,

Thank you very much for your reply. I tried what it told me to do on the website, but unfortunately it didn’t work for me. The apache server (apache2) is running on a linux server.

Rosanna

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *David Holder *Sent:* 16 December 2009 12:08 *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Office 2007 documents opening at zip files

Hi Rosanna,

Check this link and see how you get on:

http://www.vladville.com/2007/04/office-2007-mime-types-for-apache.html

Regards,

David

On Wed, Dec 16, 2009 at 11:56 AM, David Holder wrote:

Hi,

The new office 2007 format differs a lot from previous versions (open XML I think?)

Either way I had this problem with a website I was hosting off apache, so this issue isn't specific to OTRS (afaik), but with apache itself.

Regards,

David

On Wed, Dec 16, 2009 at 11:33 AM, Marretta, Rosanna < Rosanna.Marretta@yrclogistics.com> wrote:

Can somebody tell me why office 2007 documents, i.e. word and excel open as zip files when attached to an OTRS call.

Thanks,

Rosanna Marretta

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David Holder

3:05 p.m.

Sorry - forgot to mention that you will need to restart your apache service after making these changes. On Wed, Dec 16, 2009 at 2:59 PM, David Holder wrote:

...

Hi Rosanna,

I've just checked another webserver I had this problem with, this is how I got around it (bear in mind that prior to this I had absolutely no apache experience, so apologies if this is the wrong way to approach this). In my .htaccess file in my web root I've added the following:

AddType application/vnd.ms-word.document.macroEnabled.12 .docm AddType application/vnd.openxmlformats-officedocument.wordprocessingml.document docx AddType application/vnd.openxmlformats-officedocument.wordprocessingml.template dotx AddType application/vnd.ms-powerpoint.template.macroEnabled.12 potm AddType application/vnd.openxmlformats-officedocument.presentationml.template potx AddType application/vnd.ms-powerpoint.addin.macroEnabled.12 ppam AddType application/vnd.ms-powerpoint.slideshow.macroEnabled.12 ppsm AddType application/vnd.openxmlformats-officedocument.presentationml.slideshow ppsx AddType application/vnd.ms-powerpoint.presentation.macroEnabled.12 pptm AddType application/vnd.openxmlformats-officedocument.presentationml.presentation pptx AddType application/vnd.ms-excel.addin.macroEnabled.12 xlam AddType application/vnd.ms-excel.sheet.binary.macroEnabled.12 xlsb AddType application/vnd.ms-excel.sheet.macroEnabled.12 xlsm AddType application/vnd.openxmlformats-officedocument.spreadsheetml.sheet xlsx AddType application/vnd.ms-excel.template.macroEnabled.12 xltm AddType application/vnd.openxmlformats-officedocument.spreadsheetml.template xltx

I think you can put this into a .conf file. (httpd.conf?)

Give that a shot, and let us know how you get on :)

Regards,

David

On Wed, Dec 16, 2009 at 2:41 PM, Marretta, Rosanna < Rosanna.Marretta@yrclogistics.com> wrote:

...
Hi David,

Thank you very much for your reply. I tried what it told me to do on the website, but unfortunately it didn’t work for me. The apache server (apache2) is running on a linux server.

Rosanna

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *David Holder *Sent:* 16 December 2009 12:08 *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Office 2007 documents opening at zip files

Hi Rosanna,

Check this link and see how you get on:

http://www.vladville.com/2007/04/office-2007-mime-types-for-apache.html

Regards,

David

On Wed, Dec 16, 2009 at 11:56 AM, David Holder wrote:

Hi,

The new office 2007 format differs a lot from previous versions (open XML I think?)

Either way I had this problem with a website I was hosting off apache, so this issue isn't specific to OTRS (afaik), but with apache itself.

Regards,

David

On Wed, Dec 16, 2009 at 11:33 AM, Marretta, Rosanna < Rosanna.Marretta@yrclogistics.com> wrote:

Can somebody tell me why office 2007 documents, i.e. word and excel open as zip files when attached to an OTRS call.

Thanks,

Rosanna Marretta

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Marretta, Rosanna

3:09 p.m.

Hi David, I tried this with another browser such as Google Chrome and it worked fine. Looks like the problem lies with Internet Explorer. Rosanna From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of David Holder Sent: 16 December 2009 15:05 To: User questions and discussions about OTRS. Subject: Re: [otrs] Office 2007 documents opening at zip files Sorry - forgot to mention that you will need to restart your apache service after making these changes. On Wed, Dec 16, 2009 at 2:59 PM, David Holder wrote: Hi Rosanna, I've just checked another webserver I had this problem with, this is how I got around it (bear in mind that prior to this I had absolutely no apache experience, so apologies if this is the wrong way to approach this). In my .htaccess file in my web root I've added the following: AddType application/vnd.ms-word.document.macroEnabled.12 .docm AddType application/vnd.openxmlformats-officedocument.wordprocessingml.document docx AddType application/vnd.openxmlformats-officedocument.wordprocessingml.template dotx AddType application/vnd.ms-powerpoint.template.macroEnabled.12 potm AddType application/vnd.openxmlformats-officedocument.presentationml.template potx AddType application/vnd.ms-powerpoint.addin.macroEnabled.12 ppam AddType application/vnd.ms-powerpoint.slideshow.macroEnabled.12 ppsm AddType application/vnd.openxmlformats-officedocument.presentationml.slideshow ppsx AddType application/vnd.ms-powerpoint.presentation.macroEnabled.12 pptm AddType application/vnd.openxmlformats-officedocument.presentationml.presentatio n pptx AddType application/vnd.ms-excel.addin.macroEnabled.12 xlam AddType application/vnd.ms-excel.sheet.binary.macroEnabled.12 xlsb AddType application/vnd.ms-excel.sheet.macroEnabled.12 xlsm AddType application/vnd.openxmlformats-officedocument.spreadsheetml.sheet xlsx AddType application/vnd.ms-excel.template.macroEnabled.12 xltm AddType application/vnd.openxmlformats-officedocument.spreadsheetml.template xltx I think you can put this into a .conf file. (httpd.conf?) Give that a shot, and let us know how you get on :) Regards, David On Wed, Dec 16, 2009 at 2:41 PM, Marretta, Rosanna wrote: Hi David, Thank you very much for your reply. I tried what it told me to do on the website, but unfortunately it didn't work for me. The apache server (apache2) is running on a linux server. Rosanna From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of David Holder Sent: 16 December 2009 12:08 To: User questions and discussions about OTRS. Subject: Re: [otrs] Office 2007 documents opening at zip files Hi Rosanna, Check this link and see how you get on: http://www.vladville.com/2007/04/office-2007-mime-types-for-apache.html Regards, David On Wed, Dec 16, 2009 at 11:56 AM, David Holder wrote: Hi, The new office 2007 format differs a lot from previous versions (open XML I think?) Either way I had this problem with a website I was hosting off apache, so this issue isn't specific to OTRS (afaik), but with apache itself. Regards, David On Wed, Dec 16, 2009 at 11:33 AM, Marretta, Rosanna wrote: Can somebody tell me why office 2007 documents, i.e. word and excel open as zip files when attached to an OTRS call. Thanks, Rosanna Marretta --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

David Holder

3:12 p.m.

Hi Rosanna, That rings a bell with my previous problem. It worked with Firefox but not with IE, but after I made that change IE was then able to properly identify office 2007 filetypes. On Wed, Dec 16, 2009 at 3:09 PM, Marretta, Rosanna < Rosanna.Marretta@yrclogistics.com> wrote:

...

Hi David,

I tried this with another browser such as Google Chrome and it worked fine. Looks like the problem lies with Internet Explorer.

Rosanna

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *David Holder *Sent:* 16 December 2009 15:05

*To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Office 2007 documents opening at zip files

Sorry - forgot to mention that you will need to restart your apache service after making these changes.

On Wed, Dec 16, 2009 at 2:59 PM, David Holder wrote:

Hi Rosanna,

I've just checked another webserver I had this problem with, this is how I got around it (bear in mind that prior to this I had absolutely no apache experience, so apologies if this is the wrong way to approach this). In my .htaccess file in my web root I've added the following:

AddType application/vnd.ms-word.document.macroEnabled.12 .docm AddType application/vnd.openxmlformats-officedocument.wordprocessingml.document docx AddType application/vnd.openxmlformats-officedocument.wordprocessingml.template dotx AddType application/vnd.ms-powerpoint.template.macroEnabled.12 potm AddType application/vnd.openxmlformats-officedocument.presentationml.template potx AddType application/vnd.ms-powerpoint.addin.macroEnabled.12 ppam AddType application/vnd.ms-powerpoint.slideshow.macroEnabled.12 ppsm AddType application/vnd.openxmlformats-officedocument.presentationml.slideshow ppsx AddType application/vnd.ms-powerpoint.presentation.macroEnabled.12 pptm AddType application/vnd.openxmlformats-officedocument.presentationml.presentation pptx AddType application/vnd.ms-excel.addin.macroEnabled.12 xlam AddType application/vnd.ms-excel.sheet.binary.macroEnabled.12 xlsb AddType application/vnd.ms-excel.sheet.macroEnabled.12 xlsm AddType application/vnd.openxmlformats-officedocument.spreadsheetml.sheet xlsx AddType application/vnd.ms-excel.template.macroEnabled.12 xltm AddType application/vnd.openxmlformats-officedocument.spreadsheetml.template xltx

I think you can put this into a .conf file. (httpd.conf?)

Give that a shot, and let us know how you get on :)

Regards,

David

On Wed, Dec 16, 2009 at 2:41 PM, Marretta, Rosanna < Rosanna.Marretta@yrclogistics.com> wrote:

Hi David,

Thank you very much for your reply. I tried what it told me to do on the website, but unfortunately it didn’t work for me. The apache server (apache2) is running on a linux server.

Rosanna

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *David Holder *Sent:* 16 December 2009 12:08 *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Office 2007 documents opening at zip files

Hi Rosanna,

Check this link and see how you get on:

http://www.vladville.com/2007/04/office-2007-mime-types-for-apache.html

Regards,

David

On Wed, Dec 16, 2009 at 11:56 AM, David Holder wrote:

Hi,

The new office 2007 format differs a lot from previous versions (open XML I think?)

Either way I had this problem with a website I was hosting off apache, so this issue isn't specific to OTRS (afaik), but with apache itself.

Regards,

David

On Wed, Dec 16, 2009 at 11:33 AM, Marretta, Rosanna < Rosanna.Marretta@yrclogistics.com> wrote:

Can somebody tell me why office 2007 documents, i.e. word and excel open as zip files when attached to an OTRS call.

Thanks,

Rosanna Marretta

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Marretta, Rosanna

3:16 p.m.

Ok thanks David, I will give that a go. Thanks for all your help! From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of David Holder Sent: 16 December 2009 15:12 To: User questions and discussions about OTRS. Subject: Re: [otrs] Office 2007 documents opening at zip files Hi Rosanna, That rings a bell with my previous problem. It worked with Firefox but not with IE, but after I made that change IE was then able to properly identify office 2007 filetypes. On Wed, Dec 16, 2009 at 3:09 PM, Marretta, Rosanna wrote: Hi David, I tried this with another browser such as Google Chrome and it worked fine. Looks like the problem lies with Internet Explorer. Rosanna From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of David Holder Sent: 16 December 2009 15:05 To: User questions and discussions about OTRS. Subject: Re: [otrs] Office 2007 documents opening at zip files Sorry - forgot to mention that you will need to restart your apache service after making these changes. On Wed, Dec 16, 2009 at 2:59 PM, David Holder wrote: Hi Rosanna, I've just checked another webserver I had this problem with, this is how I got around it (bear in mind that prior to this I had absolutely no apache experience, so apologies if this is the wrong way to approach this). In my .htaccess file in my web root I've added the following: AddType application/vnd.ms-word.document.macroEnabled.12 .docm AddType application/vnd.openxmlformats-officedocument.wordprocessingml.document docx AddType application/vnd.openxmlformats-officedocument.wordprocessingml.template dotx AddType application/vnd.ms-powerpoint.template.macroEnabled.12 potm AddType application/vnd.openxmlformats-officedocument.presentationml.template potx AddType application/vnd.ms-powerpoint.addin.macroEnabled.12 ppam AddType application/vnd.ms-powerpoint.slideshow.macroEnabled.12 ppsm AddType application/vnd.openxmlformats-officedocument.presentationml.slideshow ppsx AddType application/vnd.ms-powerpoint.presentation.macroEnabled.12 pptm AddType application/vnd.openxmlformats-officedocument.presentationml.presentatio n pptx AddType application/vnd.ms-excel.addin.macroEnabled.12 xlam AddType application/vnd.ms-excel.sheet.binary.macroEnabled.12 xlsb AddType application/vnd.ms-excel.sheet.macroEnabled.12 xlsm AddType application/vnd.openxmlformats-officedocument.spreadsheetml.sheet xlsx AddType application/vnd.ms-excel.template.macroEnabled.12 xltm AddType application/vnd.openxmlformats-officedocument.spreadsheetml.template xltx I think you can put this into a .conf file. (httpd.conf?) Give that a shot, and let us know how you get on :) Regards, David On Wed, Dec 16, 2009 at 2:41 PM, Marretta, Rosanna wrote: Hi David, Thank you very much for your reply. I tried what it told me to do on the website, but unfortunately it didn't work for me. The apache server (apache2) is running on a linux server. Rosanna From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of David Holder Sent: 16 December 2009 12:08 To: User questions and discussions about OTRS. Subject: Re: [otrs] Office 2007 documents opening at zip files Hi Rosanna, Check this link and see how you get on: http://www.vladville.com/2007/04/office-2007-mime-types-for-apache.html Regards, David On Wed, Dec 16, 2009 at 11:56 AM, David Holder wrote: Hi, The new office 2007 format differs a lot from previous versions (open XML I think?) Either way I had this problem with a website I was hosting off apache, so this issue isn't specific to OTRS (afaik), but with apache itself. Regards, David On Wed, Dec 16, 2009 at 11:33 AM, Marretta, Rosanna wrote: Can somebody tell me why office 2007 documents, i.e. word and excel open as zip files when attached to an OTRS call. Thanks, Rosanna Marretta --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

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