Can anyone tell me why I am getting the following error and how to resolve it? I'm trying to install OTRS from the ports in FreeBSD 8. I get the following error. How can I get past this? I am fairly new to FreeBSD and installation of OTRS. I am getting this same error when trying to install Request Tracker. I am installing both to do a comparison before I choose which to go with. Notice, when taking advice of the first error I get a second error, "otrs-2.4.5 has a different PREFIX: , skipping". Where do I go from here? Thanks for any help! ========================================= .. ===> otrs-2.4.5 depends on executable: gpg - found ===> otrs-2.4.5 depends on file: /usr/local/bin/perl5.8.9 - found ===> otrs-2.4.5 depends on shared library: mysqlclient.15 - found ===> Generating temporary packing list ===> Checking if devel/otrs already installed ===> otrs-2.4.5 is already installed You may wish to ``make deinstall'' and install this port again by ``make reinstall'' to upgrade it properly. If you really wish to overwrite the old port of devel/otrs without deleting it first, set the variable "FORCE_PKG_REGISTER" in your environment or the "make install" command line. *** Error code 1 Stop in /usr/ports/devel/otrs. *** Error code 1 Stop in /usr/ports/devel/otrs. freebsd8# make deinstall ===> Deinstalling for devel/otrs ===> otrs-2.4.5 has a different PREFIX: , skipping freebsd8# freebsd8# make deinstall ===> Deinstalling for devel/otrs ===> otrs-2.4.5 has a different PREFIX: , skipping freebsd8# freebsd8#