Dear Mr Kumar, You are obviously having issues with the otrs2 installation package. The Debian package (of which the Ubuntu package is derived) is currently no longer actively maintained, see: http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=515300 The bug tracker for the Debian package is here: http://bugs.debian.org/cgi-bin/pkgreport.cgi?package=otrs2 If you'd like to set up OTRS on Ubuntu for now, I can recommend you to perform an 'installation from source' as described in the user manual; it will not take you very long and it is properly documented. See: http://doc.otrs.org/2.3/en/html/x414.html -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Thu, May 7, 2009 at 09:00, wrote:

Nobody... Nobody... :(

On May 5, 2009 4:32pm, Ravi Kumar wrote:

...

Please help me... :( :(

On Mon, May 4, 2009 at 10:25 AM, raviproff@gmail.com> wrote:

Hi

I tried to install otrs2 in ubuntu I got below error msg, Please help me

root@ServerOSS:/home/ravi# apt-get install otrs2 Reading package lists... Done Building dependency tree Reading state information... Done

otrs2 is already the newest version. The following packages were automatically installed and are no longer required: pwgen mythtv-common mobile-broadband-provider-info gnome-themes-selected tango-icon-theme python-pkg-resources odt2txt python-rdflib

Use 'apt-get autoremove' to remove them. 0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded. 1 not fully installed or removed. After this operation, 0B of additional disk space will be used.

Setting up otrs2 (2.3.2-2) ... dbconfig-common: writing config to /etc/dbconfig-common/otrs2.conf *** WARNING: ucf was run from a maintainer script that uses debconf, but the script did not pass --debconf-ok to ucf. The maintainer

script should be fixed to not stop debconf before calling ucf, and pass it this parameter. For now, ucf will revert to using old-style, non-debconf prompting. Ugh!

Please inform the package maintainer about this problem.

Replacing config file /etc/otrs/database.pm with new version granting access to database otrs2 for otrs@localhost: already exists. creating database otrs2: success.

verifying database otrs2 exists: success. populating database via sql... done. dbconfig-common: flushing administrative password Module perl already enabled ERROR: Module rewrite not properly enabled: /etc/apache2/mods-enabled/rewrite.load is a real file, not touching it

dpkg: error processing otrs2 (--configure): subprocess post-installation script returned error exit status 1 Errors were encountered while processing: otrs2 E: Sub-process /usr/bin/dpkg returned an error code (1)

root@ServerOSS:/home/ravi#

Thanks, Ravi

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