Hi Dinitrios Sysconfig and Ticket has a lot of info as you did see. There are not enough documentation. I have read all and test every option. If you have any question email to the list. The 1.3 version must to be configured modifying the files; now with 2.x the set up is made by sysconfig and ticket way. Best regards Carlos México _____ De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Dimitrios Gerasimatos Enviado el: Domingo, 23 de Septiembre de 2007 08:57 p.m. Para: otrs@otrs.org Asunto: [otrs] RE: Ticket generation Date: Sun, 23 Sep 2007 18:24:30 -0500 From: "Carlos" Subject: RE: [otrs] Ticket generation To: "'User questions and discussions about OTRS.org'" Message-ID: <20070923232503.0C3B21D1F0@osser.otrs.com> Content-Type: text/plain; charset="iso-8859-1" Hi Dimitri, Just log in as admin and set up the Ticket Number Generator and the System ID. The generator is year+month+day+systemid+counter. Go to admin area, then to the sysconfig panel. Select Ticket -> Core:: Ticket and modify the Ticket Number Generator you can select "autoincrement" to back to your original format. Select Framework -> Core where de System ID is. Carlos México This is great and I was able to get it to work! However, there is a lot of information in SysConfig. Where is this documented? I also learned about $OTRS/var/log/TicketCounter.log but I could not find info about it in the docs either. (I searched the list archives.) Am I missing configuration documentation somewhere? The basic docs do describe each module but it's hard to understand how they all tie together sometimes. Dimitri -- Dimitrios Gerasimatos dimitrios.gerasimatos@jpl.nasa.gov Section 343 Jet Propulsion Laboratory 4800 Oak Grove Dr. Mail Stop 264-820, Pasadena, CA 91109 Voice: 818.354.4910 FAX: 818.393.7413 Cell: 818.726.8617