Hi, Please check ticket notifications settings in Admin module Best Regards, Sujeeva Tissaarachchi  From: Rose Dowson To: User questions and discussions about OTRS. Sent: Thursday, 14 April 2016, 19:06 Subject: [otrs] OTRS notification mail problem Hi,     I have a problem with "ticket owner update notification". The agent receive many mails for just one ticket. So I think I have a problem with my OTRS server. Do you have any ideas? Thank you for the help. Best Regards, --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs