Hi Stuart, Yes, the problem seems to be only there. As I previous told I've solved installing a otrs-3.tarball over the rpm (overriding the facto all the sources installed with rpm). This just in one case. In the other was enought a restart of apache after the installing of itsm3b. On Mon, Jan 17, 2011 at 10:28 AM, Stuart Hall wrote:

On Thu, Jan 13, 2011 at 10:29 AM, Stuart Hall wrote:

...

...

- using close on ticket zoom

Software error:

Can't locate object method "OptionStrgHashRef" via package "Kernel::Output::HTML::Layout" at /opt/otrs//Kernel/Modules/AgentTicketClose.pm line 1020.

Same error here, only when clicking "close" on ticket zoom. Closing ticket in "reply" works fine.

Thought I would try uninstalling ITSM to see if this resolved the issue....bad idea! Pretty much nailed OTRS. Had to reinstall again to get it working.

Oh well, ho hum. Wait for beta 2 I guess... --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs