Hi Nadeem, the 'tmp' directory in /opt/otrs/var and its subdirectories should chmod'ed to 777. Do you have used the SetPermission.sh script? (see http://ftp.otrs.org/pub/otrs/doc/doc-admin/2.3/en/html/x414.html) If not, please do so. Cheers, Renee Nadeem Ahmad schrieb:

Hi

We are getting below error messages in our Web server error log messages and can any one help what is this means. How can I fix them? Thank you so much.

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[Wed Feb 04 16:34:55 2009] [error] [client 192.168.150.7] , referer: http://192.168.150.201:81/otrs/index.pl

[Wed Feb 04 16:34:55 2009] [error] [client 192.168.150.7] Message: Can't write '/opt/otrs/var/tmp/Cache//TicketEscalation/8097ad4c7c9f480e6ca5d3ead37cbf1d' : Permission denied, referer: http://192.168.150.201:81/otrs/index.pl

[Wed Feb 04 16:34:55 2009] [error] [client 192.168.150.7] , referer: http://192.168.150.201:81/otrs/index.pl

[Wed Feb 04 16:34:55 2009] [error] [client 192.168.150.7] Traceback (4780): , referer: http://192.168.150.201:81/otrs/index.pl

[Wed Feb 04 16:34:55 2009] [error] [client 192.168.150.7] Module: Kernel::System::Main::FileWrite (v1.27) Line: 424, referer: http://192.168.150.201:81/otrs/index.pl

[Wed Feb 04 16:34:55 2009] [error] [client 192.168.150.7] Module: Kernel::System::Cache::File::Set (v1.17) Line: 94, referer: http://192.168.150.201:81/otrs/index.pl

[Wed Feb 04 16:34:55 2009] [error] [client 192.168.150.7] Module: Kernel::System::Cache::Set (v1.11) Line: 117, referer: http://192.168.150.201:81/otrs/index.pl

[Wed Feb 04 16:34:55 2009] [error] [client 192.168.150.7] Module: Kernel::Output::HTML::NotificationAgentTicketEscalation::Run (v1.27.2.1) Line: 184, referer: http://192.168.150.201:81/otrs/index.pl

[Wed Feb 04 16:34:55 2009] [error] [client 192.168.150.7] Module: Kernel::Output::HTML::Layout::NavigationBar (v1.110) Line: 3068, referer: http://192.168.150.201:81/otrs/index.pl

[Wed Feb 04 16:34:55 2009] [error] [client 192.168.150.7] Module: Kernel::Modules::AgentTicketQueue::Run (v1.54) Line: 110, referer: http://192.168.150.201:81/otrs/index.pl

[Wed Feb 04 16:34:55 2009] [error] [client 192.168.150.7] Module: Kernel::System::Web::InterfaceAgent::Run (v1.35) Line: 824, referer: http://192.168.150.201:81/otrs/index.pl

[Wed Feb 04 16:34:55 2009] [error] [client 192.168.150.7] Module: /opt/otrs/bin/cgi-bin/index.pl (v1.87) Line: 47, referer: http://192.168.150.201:81/otrs/index.pl

[Wed Feb 04 16:34:55 2009] [error] [client 192.168.150.7] , referer: http://192.168.150.201:81/otrs/index.pl

[Wed Feb 04 16:35:07 2009] [error] [client 192.168.150.7] ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Wed Feb 4 16:35:07 2009, referer: http://192.168.150.201:81/otrs/index.pl?Session=109ec45b14b175ed81981f07d361 fc5c3f

[Wed Feb 04 16:35:07 2009] [error] [client 192.168.150.7] , referer: http://192.168.150.201:81/otrs/index.pl?Session=109ec45b14b175ed81981f07d361 fc5c3f

[Wed Feb 04 16:35:07 2009] [error] [client 192.168.150.7] Message: Can't write '/opt/otrs/var/tmp/Cache//TicketEscalation/8097ad4c7c9f480e6ca5d3ead37cbf1d' : Permission denied, referer: http://192.168.150.201:81/otrs/index.pl?Session=109ec45b14b175ed81981f07d361 fc5c3f

[Wed Feb 04 16:35:07 2009] [error] [client 192.168.150.7] , referer: http://192.168.150.201:81/otrs/index.pl?Session=109ec45b14b175ed81981f07d361 fc5c3f

[Wed Feb 04 16:35:07 2009] [error] [client 192.168.150.7] Traceback (4922): , referer: http://192.168.150.201:81/otrs/index.pl?Session=109ec45b14b175ed81981f07d361 fc5c3f

[Wed Feb 04 16:35:07 2009] [error] [client 192.168.150.7] Module: Kernel::System::Main::FileWrite (v1.27) Line: 424, referer: http://192.168.150.201:81/otrs/index.pl?Session=109ec45b14b175ed81981f07d361 fc5c3f

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Nadeem Ahmad

Associate Network Administrator

Network Operations Centre

I2c Incorporated

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Web site: http://www.i2cinc.com

Office-USA: (650) 593 5400 ext 4097

24x7 NOC: (650) 593 5400 Option 3/Option 3

Office-Pakistan: (042) 111.000.911 ext 163/164

Email: anadeem@i2cinc.com

Timings: Mon - Fri 08:00 PM - 06:00 AM PST

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