Setting the responsible
Hi I'm testing the responsible feature. When new mails are fetched from postmaster_pop3.pl, the responsible for every ticket created is set to root@localhost, is there a way to change the default responsible or disabling it? What is Ticket::ResponsibleAutoSet: in SysAdmin- Ticket -> Core::Ticket ? It's enabled by default, I tried to disable it but I couldn't notice any changes -- Gabriele D'Andrea Tel. +39 085 9431161 . Fax +39 085 9431162 . gabriele.dandrea@ecohmedia.com . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ECOH MEDIA S.r.l. Via Milano 32, 21019 Somma Lombardo (VA) . Via F. Fellini 2, 65010 Spoltore (PE) . Italy . www.ecohmedia.com . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Le informazioni contenute in questo messaggio di posta elettronica sono riservate e confidenziali e ne è vietata la diffusione in qualunque modo eseguita. Qualora Lei non fosse la persona a cui il presente messaggio è destinato, La invitiamo ad eliminarlo e a non leggerlo, dandocene gentilmente comunicazione. The information contained in this e-mail and any attachments are confidential and may also privileged. If you are not the named recipient, please notify the sender immediately and do not disclose
Hi, is there anyone who can help with this? I'm testing the responsible feature. 1) When new mails are fetched from postmaster_pop3.pl, the responsible for every ticket created is set to root@localhost, is there a way to change the default responsible or disabling it? 2) What is Ticket::ResponsibleAutoSet: in SysAdmin- Ticket -> Core::Ticket ? It's enabled by default, I tried to disable it but I couldn't notice any changes ----- Original Message ----- From: Gabriele D'Andrea To: User questions and discussions about OTRS.org Sent: Friday, June 22, 2007 5:20 PM Subject: [otrs] Setting the responsible Hi I'm testing the responsible feature. When new mails are fetched from postmaster_pop3.pl, the responsible for every ticket created is set to root@localhost, is there a way to change the default responsible or disabling it? What is Ticket::ResponsibleAutoSet: in SysAdmin- Ticket -> Core::Ticket ? It's enabled by default, I tried to disable it but I couldn't notice any changes -- Gabriele D'Andrea Tel. +39 085 9431161 . Fax +39 085 9431162 . gabriele.dandrea@ecohmedia.com . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ECOH MEDIA S.r.l. Via Milano 32, 21019 Somma Lombardo (VA) . Via F. Fellini 2, 65010 Spoltore (PE) . Italy . www.ecohmedia.com . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Le informazioni contenute in questo messaggio di posta elettronica sono riservate e confidenziali e ne è vietata la diffusione in qualunque modo eseguita. Qualora Lei non fosse la persona a cui il presente messaggio è destinato, La invitiamo ad eliminarlo e a non leggerlo, dandocene gentilmente comunicazione. The information contained in this e-mail and any attachments are confidential and may also privileged. If you are not the named recipient, please notify the sender immediately and do not disclose ------------------------------------------------------------------------------ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
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Gabriele D'Andrea