Hi, After a ticket is moved to another queue, the user is still zoomed into that mail. This is kind of confusing and we would much prefer that we could be brought to a different view after moving a ticket - the "locked tickets view" is what we would most prefer. I've looked through the SysConfig and can't find a setting for this. Is it somehow possible to change what the next screen is after you move a ticket? Thanks! Tabitha
Hi Tabitha, On Thu, Mar 29, 2007 at 02:00:32PM +0200, Tabitha Stang wrote:
After a ticket is moved to another queue, the user is still zoomed into that mail. This is kind of confusing and we would much prefer that we could be brought to a different view after moving a ticket - the ?locked tickets view? is what we would most prefer.
See the file Kernel/modules/AgentTicketMove.pm and change it to redirect to the locked ticket screen. If we should do this special adaptation for you, drop a message to sales@otrs.com please to clarify further details.
Tabitha
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participants (2)
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Christian Schoepplein -
Tabitha Stang