Notifications

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Feature-Requests for "OTRS goes...

Jennifer Valdez

8 Mar 2006 8 Mar '06

8:03 p.m.

This problem has become somewhat urgent. When the system sends an email to the customer, the sender and reply-to address is the queue and queue email address respectively. However, when a notification is sent to an agent, the sender and the reply-to is set in Config Options: Framework -> Core NotificationSenderName and NotificationSenderEmail. I have tried setting this to the variable with no luck. I would like to have notifications sent from the appropriate queue instead of from one single address. Is this possible? To illustrate: I have a queue called "SysAdmin" with an email of "help.sysad.example@example.com". Can the notifications be from "SysAdmin " instead of "OTRS Notification Master " ??? If anyone has a solution, I would be glad to hear it. Thanks, Jennifer Valdez

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danlist＠wbisp.com

8 Mar 8 Mar

9:37 p.m.

How can I disable notifications for en::Customer::OwnerUpdate - my customers don't need to know if the ticket changed owners Thanks Dan Metcalf Wireless Broadband Systems www.wbisp.com 781-566-2053 ext 6201 1-888-wbsystem (888) 927-9783

...

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jennifer Valdez Sent: Wednesday, March 08, 2006 3:03 PM To: otrs@otrs.org; dev@otrs.org Subject: [otrs] Notifications

This problem has become somewhat urgent. When the system sends an email to the customer, the sender and reply-to address is the queue and queue email address respectively. However, when a notification is sent to an agent, the sender and the reply-to is set in Config Options: Framework -> Core NotificationSenderName and NotificationSenderEmail. I have tried setting this to the variable with no luck. I would like to have notifications sent from the appropriate queue instead of from one single address. Is this possible? To illustrate: I have a queue called "SysAdmin" with an email of "help.sysad.example@example.com". Can the notifications be from "SysAdmin " instead of "OTRS Notification Master " ???

If anyone has a solution, I would be glad to hear it.

Thanks, Jennifer Valdez _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

-- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.375 / Virus Database: 268.2.0/276 - Release Date: 03/07/2006

-- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.375 / Virus Database: 268.2.0/276 - Release Date: 03/07/2006

mike conigliaro

11:11 p.m.

i believe you can do this through the web ui. its in the options for the queue. danlist@wbisp.com wrote:

...

How can I disable notifications for en::Customer::OwnerUpdate - my customers don't need to know if the ticket changed owners

Thanks

Dan Metcalf Wireless Broadband Systems www.wbisp.com 781-566-2053 ext 6201 1-888-wbsystem (888) 927-9783

...
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jennifer Valdez Sent: Wednesday, March 08, 2006 3:03 PM To: otrs@otrs.org; dev@otrs.org Subject: [otrs] Notifications

This problem has become somewhat urgent. When the system sends an email to the customer, the sender and reply-to address is the queue and queue email address respectively. However, when a notification is sent to an agent, the sender and the reply-to is set in Config Options: Framework -> Core NotificationSenderName and NotificationSenderEmail. I have tried setting this to the variable with no luck. I would like to have notifications sent from the appropriate queue instead of from one single address. Is this possible? To illustrate: I have a queue called "SysAdmin" with an email of "help.sysad.example@example.com". Can the notifications be from "SysAdmin " instead of "OTRS Notification Master " ???

If anyone has a solution, I would be glad to hear it.

Thanks, Jennifer Valdez _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

-- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.375 / Virus Database: 268.2.0/276 - Release Date: 03/07/2006

-- Mike Conigliaro ProActive Technologies conigliaro@getproactivenow.com 203.239.0440 ext.17 http://www.getproactivenow.com

Volker.Lipper＠de.mecglobal.com

9 Mar 9 Mar

10:09 a.m.

queuesettings. li otrs-bounces@otrs.org schrieb am 08.03.2006 22:37:04:

...

How can I disable notifications for en::Customer::OwnerUpdate - my customers don't need to know if the ticket changed owners

Thanks

Dan Metcalf Wireless Broadband Systems www.wbisp.com 781-566-2053 ext 6201 1-888-wbsystem (888) 927-9783

...
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jennifer Valdez Sent: Wednesday, March 08, 2006 3:03 PM To: otrs@otrs.org; dev@otrs.org Subject: [otrs] Notifications

This problem has become somewhat urgent. When the system sends an email to the customer, the sender and reply-to address is the queue and queue email address respectively. However, when a notification is sent to an agent, the sender and the reply-to is set in Config Options: Framework -> Core NotificationSenderName and NotificationSenderEmail. I have tried setting this to the variable with no luck. I would like to have notifications sent from the appropriate queue instead of from one single address. Is this possible? To illustrate: I have a queue called "SysAdmin" with an email of "help.sysad.example@example.com". Can the notifications be from "SysAdmin " instead of "OTRS Notification Master " ???

If anyone has a solution, I would be glad to hear it.

Thanks, Jennifer Valdez _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

-- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.375 / Virus Database: 268.2.0/276 - Release Date: 03/07/2006

-- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.375 / Virus Database: 268.2.0/276 - Release Date: 03/07/2006

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

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