Hi, What are your config options from: Config Options: Framework -> Core::Sendmail in OTRS agent interface. Regards, On Fri, Mar 5, 2010 at 11:58 AM, manish ramteke wrote:

Hi All,

Please help me with this.

On Thu, Mar 4, 2010 at 7:05 PM, manish ramteke

...

wrote:

...

Hi All,

I am trying to set config to send mails using SMTP and facing following error while creating a email ticket.

*No SASL mechanism found at /opt/otrs/bin/cgi-bin/../../Kernel/cpan-lib/Authen/SASL.pm line 74*

I have all modules installed which are required as pat of SMTP settings

(./otrs.checkModules shows these in the result) Net::SMTP Module that contains procedures to send emails. Authen::SASL SASL authentication framework, e.g. needed for the authentication against mail servers. Net::SMTP::SSL Required if you use SSL connections to your SMTP server.

Also have added sendmodule config in Config.pm file

(all appropriate values are put) $Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP'; $Self->{'SendmailModule::Host'} = 'mail.example.com'; $Self->{'SendmailModule::Port'} = '25'; $Self->{'SendmailModule::AuthUser'} = ''; $Self->{'SendmailModule::AuthPassword'} = '';

I am working on otrs 2.4.5 and Ubuntu 8.10.

Please let me know reason of the error and how to overcome.

Thanks and Regards, Manish Ramteke

-- Regards, Manish Ramteke Mobile 9604861644

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/