Hi, When we send an email ticket out with an attachment, it goes out with the attachment. If we try to "forward" that ticket then the attachment shows as attached (you have option only to delete attachment) but when sent it does not attach the mentioned attachment. Anyone else seen this behaviour. I ran several tests and always same result. i dont see an option in OTRS to correct this behaviour. thanks Neil
On 30-08-2011 10:29, Neil Simpson wrote:
When we send an email ticket out with an attachment, it goes out with the attachment. If we try to "forward" that ticket then the attachment shows as attached (you have option only to delete attachment) but when sent it does not attach the mentioned attachment.
This is a bug pertaining to Exchange/Outlook. I don't know what version of OTRS you are on, but it is fixed somewhere along the way. There's a workaround to make it go away, but it's such a long time ago we had that problem that I can't recall exactly which setting does it. Try Admin -> Sysconfig -> Framework -> Core::Web -> WebUploadCacheModule. Set it to "FS" (File System). -- Lars
thank you. saved me from my supporters killing me. It worked perfectly.
On Tue, Aug 30, 2011 at 2:14 PM, Lars Jørgensen
On 30-08-2011 10:29, Neil Simpson wrote:
When we send an email ticket out with an attachment, it goes out with the attachment. If we try to "forward" that ticket then the attachment shows as attached (you have option only to delete attachment) but when sent it does not attach the mentioned attachment.
This is a bug pertaining to Exchange/Outlook. I don't know what version of OTRS you are on, but it is fixed somewhere along the way.
There's a workaround to make it go away, but it's such a long time ago we had that problem that I can't recall exactly which setting does it.
Try Admin -> Sysconfig -> Framework -> Core::Web -> WebUploadCacheModule. Set it to "FS" (File System).
-- Lars ------------------------------**------------------------------**--------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/**pipermail/otrshttp://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/**listinfo/otrshttp://lists.otrs.org/cgi-bin/listinfo/otrs
participants (2)
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Lars Jørgensen -
Neil Simpson