In the zoom view im wondering if I can remove where it shows that the system sent a reply back to follow-ups or new tickets back to the customer. Is there away to not show what the system does at all in the zoom view? I tried searching the archives and in the system config and couldn't find anything. Also is there away to remove all the other languages of notifications in Notification Management. For example, I only need it to show the en::add::your::notification::here. I don't need the others... if I can't remove them no biggie but if I can that would be awesome. Jonathan Larsen Mountain West Heart Center IT Dept it@heartslc.com 801.270.4108