RE: [otrs] Notify the agent by e-mail when a new ticket isgeneratedinone of the agent's queue
Hello, I receive Follow up notifications so I am sure my mail server is running. [ Follow up notification ] Send me a notification if a customer sends a follow up and I'm the owner of this ticket. I have set New Ticket Notification to Yes as shown below. But still I cannot receive a notification e-mail. [ New ticket notification ] Send me a notification if there is a new ticket in "My Queues". No Yes Do you have any idea? Thank you, Aysel -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Obee, Daniel Sent: Friday, January 04, 2008 10:47 AM To: User questions and discussions about OTRS.org Subject: RE: [otrs] Notify the agent by e-mail when a new ticket isgeneratedinone of the agent's queue This is exactly what I described. The header of said area in the preferences panel might be named [ Mail Management ] for a reason ;D Greetz, Daniel ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Aysel Pamuk Sent: Freitag, 4. Januar 2008 09:18 To: User questions and discussions about OTRS.org Subject: RE: [otrs] Notify the agent by e-mail when a new ticket is generatedinone of the agent's queue Thank you for you reply. But I am asking for e-mail notification. Notifications can be seen from otrs web site but the agent might not have opened the otrs. That is why, an e-mail should be sent to the agent. Is there a way to do this? Aysel ________________________________ From: otrs-bounces@otrs.org on behalf of Obee, Daniel Sent: Fri 04/01/2008 10:19 To: User questions and discussions about OTRS.org Subject: RE: [otrs] Notify the agent by e-mail when a new ticket is generatedinone of the agent's queue Those are basic functions which can be done in the 'preferences' panel by the agent himself. The agent needs to mark the queue as 'my queue' and switch 'new ticket notification' to 'Yes'. Greetz, Daniel ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Aysel Pamuk Sent: Freitag, 4. Januar 2008 08:49 To: otrs@otrs.org Subject: [otrs] Notify the agent by e-mail when a new ticket is generated inone of the agent's queue Hello, I want to notify an agent by e-mail when a new ticket is generated in one of its queues. How can I do this? Thank you, Aysel
Be sure that the queue in which new tickets are created is selected under My Queues. ----- Original Message ----- From: Aysel Pamuk To: User questions and discussions about OTRS.org Sent: Monday, January 07, 2008 9:22 AM Subject: RE: [otrs] Notify the agent by e-mail when a new ticketisgeneratedinone of the agent's queue Hello, I receive Follow up notifications so I am sure my mail server is running. [ Follow up notification ] Send me a notification if a customer sends a follow up and I'm the owner of this ticket. I have set New Ticket Notification to Yes as shown below. But still I cannot receive a notification e-mail. [ New ticket notification ] Send me a notification if there is a new ticket in "My Queues". NoYes Do you have any idea? Thank you, Aysel -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Obee, Daniel Sent: Friday, January 04, 2008 10:47 AM To: User questions and discussions about OTRS.org Subject: RE: [otrs] Notify the agent by e-mail when a new ticket isgeneratedinone of the agent's queue This is exactly what I described. The header of said area in the preferences panel might be named [ Mail Management ] for a reason ;D Greetz, Daniel ------------------------------------------------------------------------------ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Aysel Pamuk Sent: Freitag, 4. Januar 2008 09:18 To: User questions and discussions about OTRS.org Subject: RE: [otrs] Notify the agent by e-mail when a new ticket is generatedinone of the agent's queue Thank you for you reply. But I am asking for e-mail notification. Notifications can be seen from otrs web site but the agent might not have opened the otrs. That is why, an e-mail should be sent to the agent. Is there a way to do this? Aysel ------------------------------------------------------------------------------ From: otrs-bounces@otrs.org on behalf of Obee, Daniel Sent: Fri 04/01/2008 10:19 To: User questions and discussions about OTRS.org Subject: RE: [otrs] Notify the agent by e-mail when a new ticket is generatedinone of the agent's queue Those are basic functions which can be done in the 'preferences' panel by the agent himself. The agent needs to mark the queue as 'my queue' and switch 'new ticket notification' to 'Yes'. Greetz, Daniel ------------------------------------------------------------------------------ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Aysel Pamuk Sent: Freitag, 4. Januar 2008 08:49 To: otrs@otrs.org Subject: [otrs] Notify the agent by e-mail when a new ticket is generated inone of the agent's queue Hello, I want to notify an agent by e-mail when a new ticket is generated in one of its queues. How can I do this? Thank you, Aysel ------------------------------------------------------------------------------ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
I solved the problem. In Queue Management, I selected Group "users" and I have started to receive new ticket notifications e-mails. Thanks for all people who replied. ________________________________ From: otrs-bounces@otrs.org on behalf of Gabriele D'Andrea Sent: Mon 14/01/2008 22:55 To: User questions and discussions about OTRS.org Subject: Re: [otrs] Notify the agent by e-mail when a newticketisgeneratedinone of the agent's queue Be sure that the queue in which new tickets are created is selected under My Queues. ----- Original Message ----- From: Aysel Pamuk mailto:aysel.pamuk@gantek.com To: User questions and discussions about OTRS.org mailto:otrs@otrs.org Sent: Monday, January 07, 2008 9:22 AM Subject: RE: [otrs] Notify the agent by e-mail when a new ticketisgeneratedinone of the agent's queue Hello, I receive Follow up notifications so I am sure my mail server is running. [ Follow up notification ] Send me a notification if a customer sends a follow up and I'm the owner of this ticket. I have set New Ticket Notification to Yes as shown below. But still I cannot receive a notification e-mail. [ New ticket notification ] Send me a notification if there is a new ticket in "My Queues". NoYes Do you have any idea? Thank you, Aysel -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Obee, Daniel Sent: Friday, January 04, 2008 10:47 AM To: User questions and discussions about OTRS.org Subject: RE: [otrs] Notify the agent by e-mail when a new ticket isgeneratedinone of the agent's queue This is exactly what I described. The header of said area in the preferences panel might be named [ Mail Management ] for a reason ;D Greetz, Daniel ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Aysel Pamuk Sent: Freitag, 4. Januar 2008 09:18 To: User questions and discussions about OTRS.org Subject: RE: [otrs] Notify the agent by e-mail when a new ticket is generatedinone of the agent's queue Thank you for you reply. But I am asking for e-mail notification. Notifications can be seen from otrs web site but the agent might not have opened the otrs. That is why, an e-mail should be sent to the agent. Is there a way to do this? Aysel ________________________________ From: otrs-bounces@otrs.org on behalf of Obee, Daniel Sent: Fri 04/01/2008 10:19 To: User questions and discussions about OTRS.org Subject: RE: [otrs] Notify the agent by e-mail when a new ticket is generatedinone of the agent's queue Those are basic functions which can be done in the 'preferences' panel by the agent himself. The agent needs to mark the queue as 'my queue' and switch 'new ticket notification' to 'Yes'. Greetz, Daniel ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Aysel Pamuk Sent: Freitag, 4. Januar 2008 08:49 To: otrs@otrs.org Subject: [otrs] Notify the agent by e-mail when a new ticket is generated inone of the agent's queue Hello, I want to notify an agent by e-mail when a new ticket is generated in one of its queues. How can I do this? Thank you, Aysel ________________________________ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
participants (2)
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Aysel Pamuk -
Gabriele D'Andrea