Hello all, I can’t seem to find where I can tell the Customer::Frontend module to send an email to the address associated with the selected queue. Right now if a customer logs in they create a queue which does go to the queue and it then sends a confirmation email to the customer. I want it to also send an email to my internal help desk so they know a client has submitted a ticket without having to go in and check. Thanks, Lee Connell Field Service Technician 15 Main St. Suite 10 Littleton, NH 03561 603-444-3937 -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.362 / Virus Database: 267.13.10/189 - Release Date: 11/30/2005