Hi David, On Fri, Dec 19, 2003 at 11:14:39AM -0600, David Grimes wrote:

Here's my dilemma boss wants the on-call phones to be notified (email to mobile #) of the high priority tickets. So that means I need to define a special action and define a custom email as well. The email should be concise and to the point since mobile phone msg services are character limited (atleast ours are). For instance I would like a separate email to be sent to the phone contating the OTRS_CUSTOMER_PHONE_NUMBER and OTRS_TICKET_NUMBER and hell I don't know what else I'm not even sure if that first variable is real. What are variables available for email? Any tips or suggestions will be greatly appreciated.

OTRS_TICKET_NUMBER exists OTRS_CUSTOMER_PHONE_NUMBER doesn't exists. In your case you need to add some lines to fetch customer users data and put it into your email. This can be discussed on the dev mailing list. .-)

Thanks

DG

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