(no subject)

Sergey Shumakher

4 Mar 2015 4 Mar '15

11:48 a.m.

HI! I installed OTRS4 and playing with the settings. I rename the group "admin". The next entry is not possible to get to the administration section. There is simply no links in the interface. If the URL directly dial an error "Message: No Permission to use this frontend module!" Search issued a decision to restore directly in the database UPDATE group_user SET permission_value = 1 WHERE user_id = 1 AND group_id = 2 AND permission_key = 'rw'; But I like in these tables have all the rights mysql> SELECT * FROM group_user; +---------+----------+----------------+------------------+---------------------+-----------+---------------------+-----------+ | User_id | group_id | permission_key | permission_value | create_time | create_by | change_time | change_by | +---------+----------+----------------+------------------+---------------------+-----------+---------------------+-----------+ | 1 | 1 | rw | 1 | 2015-02-19 08:06:39 | 1 | 2015-02-19 08:06:39 | 1 | | 1 | 2 | rw | 1 | 2015-02-19 08:06:39 | 1 | 2015-02-19 08:06:39 | 1 | | 1 | 3 | rw | 1 | 2015-02-19 08:06:39 | 1 | 2015-02-19 08:06:39 | 1 | | 2 | 1 | rw | 1 | 2015-02-19 10:30:53 | 1 | 2015-02-19 10:30:53 | 1 | | 2 | 2 | rw | 1 | 2015-02-19 10:30:53 | 1 | 2015-02-19 10:30:53 | 1 | | 2 | 3 | rw | 1 | 2015-02-19 10:30:53 | 1 | 2015-02-19 10:30:53 | 1 | +---------+----------+----------------+------------------+---------------------+-----------+---------------------+-----------+ Here are 2 of my User mysql> SELECT id, login FROM users; + ---- + ------- + | Id | login | + ---- + ------- + | 1 | admin | | 2 | ssv | + ---- + ------- + Where else to look?

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Florian Edlhuber

4 Mar 4 Mar

12:04 p.m.

New subject: : (no subject)

Hi, first of all you should use a proper subject. 04/03/2015 12:54 - Sergey Shumakher wrote:

...

I installed OTRS4 and playing with the settings. I rename the group "admin".

see here: [1]http://otrs.github.io/doc/manual/admin/stable/en/html/administration.html#ta... admin is a default system permission. Rename it to "admin" and it will work again. Then do your proper sysconfig settings and rename the admin group again to your needs. -- Florian [1] http://otrs.github.io/doc/manual/admin/stable/en/html/administration.html#ta...

Sergey Shumakher

12:26 p.m.

New subject: : (no subject)

Thanks for the help, and sorry for unfilled subject. I tried to return the name of "admin" in this way. But access is not came back. mysql> update groups set name='admin' where id=2; Query OK, 1 row affected (0.09 sec) Rows matched: 1 Changed: 1 Warnings: 0 mysql> SELECT * FROM groups ; +----+-------------------+------------------------------+----------+---------------------+-----------+---------------------+-----------+ | id | name | comments | valid_id | create_time | create_by | change_time | change_by | +----+-------------------+------------------------------+----------+---------------------+-----------+---------------------+-----------+ | 1 | users | Group for default access. | 1 | 2015-02-19 08:06:39 | 1 | 2015-02-19 08:06:39 | 1 | | 2 | admin | Group of all administrators. | 1 | 2015-02-19 08:06:39 | 1 | 2015-03-04 12:17:20 | 2 | | 3 | stats | Group for statistics access. | 1 | 2015-02-19 08:06:39 | 1 | 2015-02-19 08:06:39 | 1 | +----+-------------------+------------------------------+----------+---------------------+-----------+---------------------+-----------+ 4 rows in set (0.00 sec) 2015-03-04 17:04 GMT+05:00 Florian Edlhuber :

...

Hi,

first of all you should use a proper subject.

04/03/2015 12:54 - Sergey Shumakher wrote:

...
I installed OTRS4 and playing with the settings. I rename the group "admin".

see here:

http://otrs.github.io/doc/manual/admin/stable/en/html/administration.html#ta...

admin is a default system permission. Rename it to "admin" and it will work again. Then do your proper sysconfig settings and rename the admin group again to your needs.

-- Florian

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Sergey Shumakher

12:47 p.m.

New subject: : (no subject)

after launch bin/otrs.DeleteCache.pl Access came back. Thanks for the help 2015-03-04 17:26 GMT+05:00 Sergey Shumakher :

...

Thanks for the help, and sorry for unfilled subject. I tried to return the name of "admin" in this way. But access is not came back.

mysql> update groups set name='admin' where id=2;

Query OK, 1 row affected (0.09 sec) Rows matched: 1 Changed: 1 Warnings: 0

mysql> SELECT * FROM groups ;

+----+-------------------+------------------------------+----------+---------------------+-----------+---------------------+-----------+ | id | name | comments | valid_id | create_time | create_by | change_time | change_by |

+----+-------------------+------------------------------+----------+---------------------+-----------+---------------------+-----------+ | 1 | users | Group for default access. | 1 | 2015-02-19 08:06:39 | 1 | 2015-02-19 08:06:39 | 1 | | 2 | admin | Group of all administrators. | 1 | 2015-02-19 08:06:39 | 1 | 2015-03-04 12:17:20 | 2 | | 3 | stats | Group for statistics access. | 1 | 2015-02-19 08:06:39 | 1 | 2015-02-19 08:06:39 | 1 |

+----+-------------------+------------------------------+----------+---------------------+-----------+---------------------+-----------+ 4 rows in set (0.00 sec)

2015-03-04 17:04 GMT+05:00 Florian Edlhuber :

...
Hi,

first of all you should use a proper subject.

04/03/2015 12:54 - Sergey Shumakher wrote:

...
I installed OTRS4 and playing with the settings. I rename the group "admin".

see here:

http://otrs.github.io/doc/manual/admin/stable/en/html/administration.html#ta...

admin is a default system permission. Rename it to "admin" and it will work again. Then do your proper sysconfig settings and rename the admin group again to your needs.

-- Florian

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Gerald Young

4:14 p.m.

...

I rename the group "admin" this is required as-is in multiple locations and is not referred to by id.

On Wed, Mar 4, 2015 at 6:48 AM, Sergey Shumakher

...

wrote:

...

HI! I installed OTRS4 and playing with the settings. I rename the group "admin". The next entry is not possible to get to the administration section. There is simply no links in the interface. If the URL directly dial an error "Message: No Permission to use this frontend module!" Search issued a decision to restore directly in the database

UPDATE group_user SET permission_value = 1 WHERE user_id = 1 AND group_id = 2 AND permission_key = 'rw';

But I like in these tables have all the rights

mysql> SELECT * FROM group_user;

+---------+----------+----------------+------------------+---------------------+-----------+---------------------+-----------+ | User_id | group_id | permission_key | permission_value | create_time | create_by | change_time | change_by |

+---------+----------+----------------+------------------+---------------------+-----------+---------------------+-----------+ | 1 | 1 | rw | 1 | 2015-02-19 08:06:39 | 1 | 2015-02-19 08:06:39 | 1 | | 1 | 2 | rw | 1 | 2015-02-19 08:06:39 | 1 | 2015-02-19 08:06:39 | 1 | | 1 | 3 | rw | 1 | 2015-02-19 08:06:39 | 1 | 2015-02-19 08:06:39 | 1 | | 2 | 1 | rw | 1 | 2015-02-19 10:30:53 | 1 | 2015-02-19 10:30:53 | 1 | | 2 | 2 | rw | 1 | 2015-02-19 10:30:53 | 1 | 2015-02-19 10:30:53 | 1 | | 2 | 3 | rw | 1 | 2015-02-19 10:30:53 | 1 | 2015-02-19 10:30:53 | 1 |

+---------+----------+----------------+------------------+---------------------+-----------+---------------------+-----------+

Here are 2 of my User mysql> SELECT id, login FROM users; + ---- + ------- + | Id | login | + ---- + ------- + | 1 | admin | | 2 | ssv | + ---- + ------- +

Where else to look?

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Florian Edlhuber
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