Hello, Generic Agent is your friend: http://doc.otrs.org/2.1/en/html/x1095.html Leonardo Certuche www.itconsultores.com.co Medellín, Colombia On 27 October 2010 08:45, jose francisco luis medina wrote:

Sometimes create tickets for testing in the company, I wonder if you can delete these tickets in any way to not affect my stats.

OTRS 2.4.7 in Debian Lenny with MYSQL

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