Make the postmaster mail plugin check for new work orders quicker.
Hi all, I was just wondering if there was anyway to decrease the time between when the postmaster mail plugin checks for mail. Right now it does it every 10 minutes (ex. 3:40 then again at 3:50 and again at 4:00). Is there anyway to have it maybe check every 5 minutes or every minute? I have tried playing with the Crontab.txt file with no change in speed. Thanks a lot, Justin Holt Town of Vernon IT Intern
Crontab.txt? Is it windows? On Ubuntu server this entry in crontab file /etc/cron.d/otrs does it for me: ... # fetch emails every 2 minutes */2 * * * * otrs $HOME/bin/PostMasterMailbox.pl >> /dev/null ... ivarss@mail:~$ ls -lt /etc/cron.d/otrs lrwxrwxrwx 1 root root 14 2009-05-27 13:32 /etc/cron.d/otrs -> /etc/otrs/cron ivarss@mail:~$ Regards, Ivars Justin Holt wrote:
Hi all, I was just wondering if there was anyway to decrease the time between when the postmaster mail plugin checks for mail. Right now it does it every 10 minutes (ex. 3:40 then again at 3:50 and again at 4:00). Is there anyway to have it maybe check every 5 minutes or every minute? I have tried playing with the Crontab.txt file with no change in speed.
Thanks a lot, Justin Holt Town of Vernon IT Intern ------------------------------------------------------------------------
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
I am on Windows currently yes. I've tried putting in 5 and 05 because I did
not know the syntax and with ether edit, it did not check every 5 minutes.
I will try editing Cronttab.txt with 2 and see if there are any changes.
Thanks,
Justin Holt
Town of Vernon IT Intern
2009/5/28 Ivars Strazdiņš
Crontab.txt? Is it windows? On Ubuntu server this entry in crontab file /etc/cron.d/otrs does it for me:
... # fetch emails every 2 minutes */2 * * * * otrs $HOME/bin/PostMasterMailbox.pl >> /dev/null ...
ivarss@mail:~$ ls -lt /etc/cron.d/otrs lrwxrwxrwx 1 root root 14 2009-05-27 13:32 /etc/cron.d/otrs -> /etc/otrs/cron ivarss@mail:~$
Regards, Ivars
Justin Holt wrote:
Hi all, I was just wondering if there was anyway to decrease the time between when the postmaster mail plugin checks for mail. Right now it does it every 10 minutes (ex. 3:40 then again at 3:50 and again at 4:00). Is there anyway to have it maybe check every 5 minutes or every minute? I have tried playing with the Crontab.txt file with no change in speed.
Thanks a lot, Justin Holt Town of Vernon IT Intern ------------------------------------------------------------------------
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Hi Justin, the right way to do that is to use the otrs cron scripts already provided. You should go to $OTRS_HOME/var/cron, then modify the postmaster_mailbox.dist file like this # fetch email every 2 minutes */2 * * * * $HOME/bin/PostMasterMailbox.pl >> /dev/null save it as $OTRS_HOME/var/cron/postmaster_mailbox (without .dist extension) then issue a as root a: $OTRS_HOME/bin/Cron.sh restart otrs Ciao, d. ________________________________ Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di Justin Holt Inviato: giovedì 28 maggio 2009 22:30 A: otrs@otrs.org Oggetto: [otrs] Make the postmaster mail plugin check for new work orders quicker. Hi all, I was just wondering if there was anyway to decrease the time between when the postmaster mail plugin checks for mail. Right now it does it every 10 minutes (ex. 3:40 then again at 3:50 and again at 4:00). Is there anyway to have it maybe check every 5 minutes or every minute? I have tried playing with the Crontab.txt file with no change in speed. Thanks a lot, Justin Holt Town of Vernon IT Intern
participants (3)
-
CARNINO Daniele (FIAT ITEM) -
Ivars Strazdiņš -
Justin Holt