That sounds like Notification (Event) Recipient (email based) Event: TicketQueue Update Queue: destination Queue On Fri, Nov 26, 2010 at 9:24 AM, Lars Jørgensen wrote:

Hi Alexander,

Sorry for top quoting, but our company Outlook makes life hard.

We want to forward automatically. When a ticket enters that specific queue, we need to forward it to a vendor automatically.

Lars

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Alexander Halle Sent: Thursday, November 25, 2010 2:50 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Generic Agent: Forward message?

Lars Jørgensen wrote :

...

We are thinking about implementing this work flow: 1. System generates mail to OTRS 2. OTRS forwards the mail to an external partner 3. The partner replies to this mail

The idea is that we need the ticket number in the forwarded mail in [2], so that replies from the partner will be attached to the ticket.

Hi Lars,

how exactly do you want to forward the mail, manually or automatically ?

If manually then there should be already the ticket number in the subject automatically. If automatically then please red this thread :

http://lists.otrs.org/pipermail/otrs/2010-November/033900.html

Regards

Alexander

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