Hi all,its been a while since I posted here(that's a good thing cuz OTRS has been working without issues for a year and a half!). I was contemplating migrating our current version and settings of OTRS to a linux box from windows(mysql db is not on the OTRS webserver). Depending on how hard this will be I think we would like to go that route, and then eventually upgrade to the latest and greatest version of OTRS. I was wondering if anyone could shed any light on this or at least point me in the right direction. Thanks in advance. -Isaac G
Hi Isaac, On Fr, Okt 12 2007, Isaac Gonzalez wrote:
I was contemplating migrating our current version and settings of OTRS to a linux box from windows(mysql db is not on the OTRS webserver). Depending on how hard this will be I think we would like to go that route, and then eventually upgrade to the latest and greatest version of OTRS.
I recommend the following procedure: 1.) install the latest OTRS on your Linux box 2.) copy the configuration files (Kernel/Config.pm and maybe Kernel/Config/Files/ZZZA*.pm) from your old system to the new one 3.) update the database scheme with the appropriate scripts/DBUpdate-to-xxx.yyy.sql script(s). 4.) If you use ArticleStorageFS, you might also want to take over the contents of the directory var\article\. Which OTRS version are you currently using? cheers Henning -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818-0 :: Fax: +49 (0) 9421 56818-18 http://www.otrs.com/ :: Communication with success!
we're using otrs v. 2.0.4...i don't know if we're using the ArticleStorageFS or not, how would i be able to tell? ________________________________ From: otrs-bounces@otrs.org on behalf of Henning Oschwald Sent: Thu 10/11/2007 11:37 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] migrating otrs 2.0.4 to linux from windows Hi Isaac, On Fr, Okt 12 2007, Isaac Gonzalez wrote:
I was contemplating migrating our current version and settings of OTRS to a linux box from windows(mysql db is not on the OTRS webserver). Depending on how hard this will be I think we would like to go that route, and then eventually upgrade to the latest and greatest version of OTRS.
I recommend the following procedure: 1.) install the latest OTRS on your Linux box 2.) copy the configuration files (Kernel/Config.pm and maybe Kernel/Config/Files/ZZZA*.pm) from your old system to the new one 3.) update the database scheme with the appropriate scripts/DBUpdate-to-xxx.yyy.sql script(s). 4.) If you use ArticleStorageFS, you might also want to take over the contents of the directory var\article\. Which OTRS version are you currently using? cheers Henning -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818-0 :: Fax: +49 (0) 9421 56818-18 http://www.otrs.com/ :: Communication with success!
Re: [otrs] migrating otrs 2.0.4 to linux from windowsHi default is not using ArticleStorageFS, in OTRS 2.1.7 this can be set in sysconfig Ticket -> Core::Ticket Ticket::StorageModule: Bye Gabriele ----- Original Message ----- From: Isaac Gonzalez To: User questions and discussions about OTRS.org ; User questions and discussions about OTRS.org Sent: Friday, October 12, 2007 7:07 PM Subject: RE: [otrs] migrating otrs 2.0.4 to linux from windows we're using otrs v. 2.0.4...i don't know if we're using the ArticleStorageFS or not, how would i be able to tell? ------------------------------------------------------------------------------ From: otrs-bounces@otrs.org on behalf of Henning Oschwald Sent: Thu 10/11/2007 11:37 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] migrating otrs 2.0.4 to linux from windows Hi Isaac, On Fr, Okt 12 2007, Isaac Gonzalez wrote:
I was contemplating migrating our current version and settings of OTRS to a linux box from windows(mysql db is not on the OTRS webserver). Depending on how hard this will be I think we would like to go that route, and then eventually upgrade to the latest and greatest version of OTRS.
I recommend the following procedure: 1.) install the latest OTRS on your Linux box 2.) copy the configuration files (Kernel/Config.pm and maybe Kernel/Config/Files/ZZZA*.pm) from your old system to the new one 3.) update the database scheme with the appropriate scripts/DBUpdate-to-xxx.yyy.sql script(s). 4.) If you use ArticleStorageFS, you might also want to take over the contents of the directory var\article\. Which OTRS version are you currently using? cheers Henning -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818-0 :: Fax: +49 (0) 9421 56818-18 http://www.otrs.com/ :: Communication with success! ------------------------------------------------------------------------------ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
participants (3)
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Gabriele D'Andrea -
Henning Oschwald -
Isaac Gonzalez