Hello Charles, As far as I understand your issue is how to fetch email messages from otrs@myhost.edu into queue Postmaster and those from pcsupport@myhost.edu into pcsupport. That is easy: go to Admin>PostMaster PoP3 Account > Select the pcsupport@myhost.edu > Change > and set Dispatching "Dispatching by selected queue". of course you have to choose the Queue (below) as being pcsupport. Tha same for Postmaster and otrs@myhost.edu hth, Daniel --------- Monday, October 17, 2005, 9:37:18 PM, you wrote: Charles> Hello, Charles>  I've installed OTRS 2.0.3 on Red Hat AS 4.1.  I've created Charles> users, groups, roles, and queues.  So far so good. Charles> I can send an email to otrs@myhost.edu and it works.  The Charles> ticket shows up in the postmaster queue. (not my real host name...) Charles> I'm having trouble defining another linux user/email address Charles> and getting the email piped to the appropriate queue. Charles> What is the proper procedure?  I defined a queue, pcsupport, Charles> and gave it the email address of pcsupport@myhost.edu Charles> I've created a linux user, pcsupport and tried various Charles> things. The closest I've come has been copying over the Charles> procmail.* files to the new user home directory. Then, the Charles> scripts can't find the appropriate *.pl files. Charles>   Charles> What is the best practice for this?  Charles>   Charles> Thanks! Charles> Charles Charles> ---------------------------------------------------------------------- Charles> Charles Lambrecht Charles> Manager - Computer Operations Charles> cgl@utk.edu                                       (865) 974-5742 Charles> University of TN College of Veterinary Medicine Charles> "Knowledge, Compassion, Discovery" Charles> ---------------------------------------------------------------------- Charles> -- This message was scanned for spam and viruses by BitDefender. For more information please visit http://www.bitdefender.com/