If not, please let me know how to respond. I do not see a respond/reply. This would be an issue to take up with your email application. If you don't know how to reply to an email with your email application, that would be beyond the scope of this forum.

Every email address I’ve ever entered is in the PostMaster Mail Accounts and in Email Addresses (in Email Settings). Maybe I am confusing the purpose of each of them.

This cannot be true, as I've told you previously where the agent's emails exist. You cannot add agents without adding email addresses. On Fri, Jan 10, 2014 at 10:27 AM, Leah Kelly wrote:

Okay, I’m sorry, I don’t know how to reply right. I just clicked on your name and it made this 'Re: otrs’ email so I hope this is right. If not, please let me know how to respond. I do not see a respond/reply.

They are not alias email addresses, and a human never touches marlene@domain.com.

I just need to know how to make their notifications go to their email that they do touch (msmith@). And not their OTRS email address (marlene@) as this only results in it being pushed back into OTRS as a new ticket.

Every email address I’ve ever entered is in the PostMaster Mail Accounts and in Email Addresses (in Email Settings). Maybe I am confusing the purpose of each of them.

Thank you for your quick reply and help! Leah

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