You can print a ticket and email the pdf, but attachments are a bit different. On Fri, Nov 18, 2011 at 2:39 AM, claude wrote:

Hi,

I would like to know if it's possible for one agent to bounce or forward all ticket's history and attachments to external address ?

Thanks and regards ,

Claude ------------------------------**------------------------------**--------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/**pipermail/otrshttp://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/**listinfo/otrshttp://lists.otrs.org/cgi-bin/listinfo/otrs