Re: [otrs] Can we hide the list of services front end customer login

Can we hide the list of services front end customer login and able to see
all service's Agent login.
for example:
i have created 5 service's in that each service created sub-services.
here from customer login -- only they can mail services list i want to hide
the sub-services's list.
can any one provide the solutions.
On Fri, Jan 22, 2010 at 7:36 PM,
*Hi Ramana,* ** *not the queues but the customers are mapped to services.*
Gruß Jan Dreyer
------------------------------ *Von:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *Im Auftrag von *Ramana Chary *Gesendet:* Freitag, 22. Januar 2010 14:30 *An:* User questions and discussions about OTRS. *Betreff:* [otrs] how to map the Queues with different services
how to map the Queues with different services
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Hi, On 22.01.2010, at 15:19, Ramana Chary wrote:
Can we hide the list of services front end customer login and able to see all service's Agent login.
you definitivle look at the lovely OTRS ACL feature. This FAQ enytr may help you to get started: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=68 Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!
participants (2)
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Nils Leideck - ITSM
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Ramana Chary