Hi, 24.06.2017 11:53 - renu kadian schrieb: > Any one help me its an urgent ..... The mailing list is not a support channel, it is a community, so you have to be pacient sometimes ;-)   On Sat, Jun 24, 2017 at 2:22 PM, renu kadian <[1]renupranjil@gmail.com> wrote: when I have show ticket status view here two fields available  First Response Time & Solution Time but it will not shows correct time. The times usually are calculated correctly. Only business hours are counted. Please check your Time::Calendar settings in sysconfig. another option: maybe your Daemon Jobs are not running correctly and the Escalation index is not rebuild correctly? -- Florian [1] mailto:renupranjil@gmail.com