This is a notification from the Help Desk. On Jul 02, 2011 @ 03:24 pm, ionel.gardais@tech-advantage.com wrote: Hi, How to get stats about tickets that are or have been reopened ? My boss would like to get the history of reopened tickets. (Reopened as in "Closed successfully then opened again") Thanks, Ionel -- Ionel GARDAIS IT Team manager ==Ticket History== On Jul 02, 2011 @ 03:24 pm, ionel.gardais@tech-advantage.com wrote: Attachment: ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/1368