Sorry, I want to forward tickets. Thanks for your help, I do as you describe and It's works Claude -------- Message original -------- Sujet : Re: [otrs] How to bounce a lot of tickets ? De : Gerald Young Pour : User questions and discussions about OTRS. Date : 31/07/2012 15:54

What do you want to accomplish? 1) "Bounce" (Reject?) tickets? 2) "Forward" tickets to external address?

One way to do this:

1. Create a new queue for external address. 2. Create an agent for external address 3. Assign agent and queue to a specific group 4. set agent's preferences for this Queue as a "My Queue" and Notifications Yes 5. Generic Agent move all relevant tickets to this queue.

What will happen? External agent will get x number of notifications that these tickets will now be in his queue.

You can't forward (easily) everything about a group of ticket to someone in bulk, but you can link them to the tickets in bulk.

On Tue, Jul 31, 2012 at 8:58 AM, claude mailto:pref-otrs@haute-garonne.gouv.fr> wrote:

Hi,

Can I bounce a lot of tickets to a specific external address at one time ?

I try with GenericAgent job but in its properties I don't find this possibility.

Thanks and regards

Claude

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