Hi, I am trying to configure OTRS to send an email to a specific person when the client create a ticket. For example, I want that as soon as every ticket creted in Queue1 the server sends an email to supportanalyst1, Queue2 supportanalyst2 and so ever... Thank you very much, -- Daniel Castro - דניאל Home Page : www.danielti.com.br MSN: danielti@gmail.com Skype: danielti2005 ICQ : 316727989 Jabber: danielti Linux User: 387864 AOL User: Danielti2005 Sola Scriptura, Sola Gratia, Sola Fide, Solus Christus, Soli Deo Gloria
Daniel Castro wrote:
I am trying to configure OTRS to send an email to a specific person when the client create a ticket. For example, I want that as soon as every ticket creted in Queue1 the server sends an email to supportanalyst1, Queue2 supportanalyst2 and so ever...
Have you checked the documentation? http://doc.otrs.org/2.2/en/html/x995.html Nils Breunese.
Yes, I read it.
I configured the message properly, but the point is that when a client open
a new ticket in a queue, just only one email address receive the message. I
want to other email receive the message.
Bets regards,
2008/6/23 Nils Breunese (Lemonbit)
Daniel Castro wrote:
I am trying to configure OTRS to send an email to a specific person when
the client create a ticket. For example, I want that as soon as every ticket creted in Queue1 the server sends an email to supportanalyst1, Queue2 supportanalyst2 and so ever...
Have you checked the documentation? http://doc.otrs.org/2.2/en/html/x995.html
Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
-- Daniel Castro - דניאל Home Page : www.danielti.com.br MSN: danielti@gmail.com Skype: danielti2005 ICQ : 316727989 Jabber: danielti Linux User: 387864 AOL User: Danielti2005 Sola Scriptura, Sola Gratia, Sola Fide, Solus Christus, Soli Deo Gloria
Daniel Castro wrote:
Yes, I read it. I configured the message properly, but the point is that when a client open a new ticket in a queue, just only one email address receive the message. I want to other email receive the message.
If agent notifications are enabled and the agent is subscribed to the queue (has the queue highlighted under 'my queues'), then the agent should get a notification. You can have multiple agents subscribed to a queue. Nils Breunese.
participants (2)
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Daniel Castro -
Nils Breunese (Lemonbit)