Hi Leonardo! Thanks a lot! I will read it ;-) Leonardo Certuche wrote:

Hi,

Have you read /opt/otrs/Kernel/Config/GenericAgent.pm.examples ? There you can find several examples on how to process tickets depending on its subject

Leonardo Certuche

On Wed, Feb 10, 2010 at 5:21 AM, Gazizov Andrey mailto:moonshiner@retn.net> wrote:

Good day.

Is it possible in OTRS when creating new ticket if the subject of it failed to meet certain conditions (described in configs or other places) ticket has not created and an error message is printed?

Thanks in advance.

-- Best regards, Andrey Gazizov

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

-- Best regards, Andrey Gazizov RETN

PostMaster Filter? -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gazizov Andrey Sent: Thursday, 11 February 2010 10:58 PM To: User questions and discussions about OTRS. Subject: [otrs] Ticket Subject Rules Hello. As I understand, GenericAgent works with already created tickets but I need anything tool that will processing uncreated tickets i.e. during it's creation. Gazizov Andrey wrote:

Hi Leonardo!

Thanks a lot! I will read it ;-)

Leonardo Certuche wrote:

...

Hi,

Have you read /opt/otrs/Kernel/Config/GenericAgent.pm.examples ? There you can find several examples on how to process tickets depending on its subject

Leonardo Certuche

On Wed, Feb 10, 2010 at 5:21 AM, Gazizov Andrey mailto:moonshiner@retn.net> wrote:

Good day.

Is it possible in OTRS when creating new ticket if the subject of it failed to meet certain conditions (described in configs or other places) ticket has not created and an error message is printed?

Thanks in advance.

-- Best regards, Andrey Gazizov

...

OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

-- Best regards, Andrey Gazizov RETN --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

I would like to do something similar, such as routing to a queue based on a particular ldap attribute. ----- Message from moonshiner@retn.net --------- Date: Fri, 12 Feb 2010 10:45:43 +0300 From: Gazizov Andrey Reply-To: "User questions and discussions about OTRS." Subject: [otrs] Ticket Subject Rules To: "User questions and discussions about OTRS."

Don't think so, I will try to use it. Probably it possible do with ACL but I'm not sure about it. Maybe anybody faces with same task. Any advice would be helpful for me.

James Morgan wrote:

...

PostMaster Filter?

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gazizov Andrey Sent: Thursday, 11 February 2010 10:58 PM To: User questions and discussions about OTRS. Subject: [otrs] Ticket Subject Rules

Hello.

As I understand, GenericAgent works with already created tickets but I need anything tool that will processing uncreated tickets i.e. during it's creation.

Gazizov Andrey wrote:

...

Hi Leonardo!

Thanks a lot! I will read it ;-)

Leonardo Certuche wrote:

...

Hi,

Have you read /opt/otrs/Kernel/Config/GenericAgent.pm.examples ? There you can find several examples on how to process tickets depending on its subject

Leonardo Certuche

On Wed, Feb 10, 2010 at 5:21 AM, Gazizov Andrey mailto:moonshiner@retn.net> wrote:

Good day.

Is it possible in OTRS when creating new ticket if the subject of it failed to meet certain conditions (described in configs or other places) ticket has not created and an error message is

printed?

...

...

Thanks in advance.

-- Best regards, Andrey Gazizov

---

...

...

OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

-- Best regards, Andrey Gazizov RETN

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

----- End message from moonshiner@retn.net ----- -- Jefferson K Davis Technology and Information Systems Manager Standard School District 1200 North Chester Ave Bakersfield, CA 93308 661.392.2110 ---------------------------------------------------------------- This message was sent using IMP, the Internet Messaging Program.