Hello, If you create a reminder ticket or just zoom a ticket and set it as a waiting (pending) ticket. You see it in the dashboad right pane. Is it possible to remove the reminder and turn it into a real ticket so it goes back to the dashboard open tickets again. If it's not possible, Is it possible to make a ticket be in the "pause / pending" state and then resume it when the responsible have the time to work on it. I may be going in the wrong direction and there can be other ways so i'm waiting for all ideas.. Regards, Note : By the way did any of you used otrs manager? It's a software i found on the net.