Re: [otrs] I can't use my custom stats module

On 07/25/2012 10:33 AM, Iggy Pop wrote:
Hi all,
I've created a dynamic stats module, following the instructions in the OTRS developer book.
I placed the script in Kernel/System/Stats/Dynamic/
But it doesn't appear in the 'Dynamic-Object' drop down on the page 'Edit: Stat#', step 1...
I can't find any information about this problem.
Any idea?
Thanks.
I ran into this same issue a couple of years ago on 2.4.x. Using the example in the documentation, same issue never showed up in drop down list. I posted to list back then and got no response. Maybe you will have better luck. -- Stephen Clark *NetWolves* Director of Technology Phone: 813-579-3200 Fax: 813-882-0209 Email: steve.clark@netwolves.com http://www.netwolves.com

You may need a xml file in Kernel/Config/Files. (yourfilename.xml)
<?xml version="1.0" encoding="utf-8"?>
On 07/25/2012 10:33 AM, Iggy Pop wrote:
Hi all,
I’ve created a dynamic stats module, following the instructions in the OTRS developer book.
I placed the script in Kernel/System/Stats/Dynamic/
But it doesn’t appear in the ‘Dynamic-Object’ drop down on the page ‘Edit: Stat#’, step 1…
I can’t find any information about this problem.
Any idea?
Thanks.
I ran into this same issue a couple of years ago on 2.4.x. Using the example in the documentation, same issue never showed up in drop down list. I posted to list back then and got no response. Maybe you will have better luck.
-- Stephen Clark *NetWolves* Director of Technology Phone: 813-579-3200 Fax: 813-882-0209 Email: steve.clark@netwolves.com http://www.netwolves.com
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participants (2)
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Gerald Young
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Steve Clark