Good mornig What's means? pending auto close+ pending auto close- And how can i use the link PENDING in the ticket Thanks
From the docs (in http://doc.otrs.org/2.4/en/html/c1964.html): 12.1.4. Pending auto close- Tickets in this status will be set to Closed Unsuccessful if the pending time has expired. Time spent by the ticket in this status will still add towards the escalation time calculations. 12.1.5. Pending auto close+ Tickets in this status will be set to Closed Successful if the pending time has expired. Time spent by the ticket in this status will still add towards the escalation time calculations. ____________________________________ Felipe Braga Tribunal de Contas do Estado de São Paulo (TCESP) Diretoria de Tecnologia (DTec) Ramal 4143 _____ De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Em nome de Jober Mijares Enviada em: segunda-feira, 16 de agosto de 2010 10:17 Para: otrs@otrs.org Assunto: {Verificado pelo antivirus} [otrs] Some questions!! Good mornig What's means? pending http://10.0.207.229/otrs/index.pl?Action=AdminState&Subaction=Change&ID=7 auto close+ pending http://10.0.207.229/otrs/index.pl?Action=AdminState&Subaction=Change&ID=7 auto close- And how can i use the link PENDING in the ticket Thanks
Hi Jober:
From the documentation (http://doc.otrs.org/2.4/en/html/c1964.html#state-pending-autoclose-minus):
----
12.1.4. Pending auto close-
Tickets in this status will be set to Closed Unsuccessful if the
pending time has expired. Time spent by the ticket in this status will
still add towards the escalation time calculations.
12.1.5. Pending auto close+
Tickets in this status will be set to Closed Successful if the pending
time has expired. Time spent by the ticket in this status will still
add towards the escalation time calculations.
---
Mike
On Mon, Aug 16, 2010 at 3:17 PM, Jober Mijares
Good mornig
What's means?
pending auto close+ pending auto close-
And how can i use the link PENDING in the ticket
Thanks
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participants (3)
-
Felipe Boquetti de Oliveira Braga -
Jober Mijares -
Michiel Beijen