hi, i would like to activate the Self->{TicketStorageModule} = 'Kernel::System::Ticket::ArticleStoragefs'; this activated correctly but when i try it out, it just creates a folder with year - month - day , but no files.. so in the manual it claims : Contra: Your webserver user should be the otrs user (file system permissions!). how can i edit this functions in a windows environment? is this just chmod the var/article folder or...? thanks!
sol sol wrote:
hi,
i would like to activate the
Self->{TicketStorageModule} = 'Kernel::System::Ticket::ArticleStoragefs';
this activated correctly but when i try it out, it just creates a folder with year - month - day , but no files.. so in the manual it claims :
Contra: Your webserver user should be the otrs user (file system permissions!).
how can i edit this functions in a windows environment? is this just chmod the var/article folder or...?
Find out what user the web server is running as and then ensure that the folder has the appropriate permissions for that user to be able to write to it. Generally if systems are just running out of the box and the web server is installed as a service it will be running as LocalSystem, otherwise if you start the webserver then it will probably be running under your userid so you will need to have the ability to write to that folder. Windows doesn't have a chmod command, it uses ACLs for permissions, have a look at the commands "icacls" (Win2k3sp2, Visa, Win2008) or "cacls" (Win2000, WinXP). Steve -- Steven Carr Engineer - Khipu Networks Ltd. support@khipu-networks.com - www.khipu-networks.com Secure - Compliant - Infrastructure Registered Office: Fairfax House, 15 Fulwood Place, London WC1V 6AY Registered in England. Company Number 5218573
Hi Steven!
thanks for your reply,
ive been testing some more and i think i found my mean reason;
i added a xx.txt to my test ticket and it seems that otrs does not accept
txt files as attachements.
i added a .pm file and this worked immediatly!
Is there a way to solve this? it seems like a bug for me.
how ever thanks for your information, this is also very helpfull!
i wish you the best for 2009!
2009/1/1 Steven Carr
sol sol wrote:
hi,
i would like to activate the
Self->{TicketStorageModule} = 'Kernel::System::Ticket::ArticleStoragefs';
this activated correctly but when i try it out, it just creates a folder with year - month - day , but no files.. so in the manual it claims :
Contra: Your webserver user should be the otrs user (file system permissions!).
how can i edit this functions in a windows environment? is this just chmod the var/article folder or...?
Find out what user the web server is running as and then ensure that the folder has the appropriate permissions for that user to be able to write to it. Generally if systems are just running out of the box and the web server is installed as a service it will be running as LocalSystem, otherwise if you start the webserver then it will probably be running under your userid so you will need to have the ability to write to that folder.
Windows doesn't have a chmod command, it uses ACLs for permissions, have a look at the commands "icacls" (Win2k3sp2, Visa, Win2008) or "cacls" (Win2000, WinXP).
Steve
-- Steven Carr Engineer - Khipu Networks Ltd. support@khipu-networks.com - www.khipu-networks.com Secure - Compliant - Infrastructure
Registered Office: Fairfax House, 15 Fulwood Place, London WC1V 6AY Registered in England. Company Number 5218573
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
sol sol wrote:
ive been testing some more and i think i found my mean reason; i added a xx.txt to my test ticket and it seems that otrs does not accept txt files as attachements. i added a .pm file and this worked immediatly!
Is there a way to solve this? it seems like a bug for me.
Works as expected on Linux I can upload text files to our system and we use ArticleFS for storage, lodge bugs with http://bugs.otrs.org Steve -- Steven Carr Engineer - Khipu Networks Ltd. support@khipu-networks.com - www.khipu-networks.com Secure - Compliant - Infrastructure Registered Office: Fairfax House, 15 Fulwood Place, London WC1V 6AY Registered in England. Company Number 5218573
thanks i will post it there!
2009/1/1 Steven Carr
sol sol wrote:
ive been testing some more and i think i found my mean reason; i added a xx.txt to my test ticket and it seems that otrs does not accept txt files as attachements. i added a .pm file and this worked immediatly!
Is there a way to solve this? it seems like a bug for me.
Works as expected on Linux I can upload text files to our system and we use ArticleFS for storage, lodge bugs with http://bugs.otrs.org
Steve
-- Steven Carr Engineer - Khipu Networks Ltd. support@khipu-networks.com - www.khipu-networks.com Secure - Compliant - Infrastructure
Registered Office: Fairfax House, 15 Fulwood Place, London WC1V 6AY Registered in England. Company Number 5218573
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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Steven Carr