How to fill New EmailTicket Text field based on queue choice
Hallo, Based on Queue selection on the NewTicket Email form, is there a way to automatically populate the text field? For example: I select the queue "Config" then the text "Please enter config details:" will be entered into the text field, but only for this queue. Thanks in advance. Mike OTRS Version 2.2.5 openSUSE 10.2 Perl 5.8.8
Hello, Michael.
AFAIK, it doesn't work exactly like you asked. However you can use Responses
for templating the answers. However, choosing a response and selecting a
queue are two manual actions.
Regards,
Anton.
2009/1/8 James, Michael
Hallo,
Based on Queue selection on the NewTicket Email form, is there a way to automatically populate the text field?
For example: I select the queue "Config" then the text "Please enter config details:" will be entered into the text field, but only for this queue.
Thanks in advance.
Mike
OTRS Version 2.2.5
openSUSE 10.2
Perl 5.8.8
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Anton Gubar'kov -
James, Michael