Using the customer-facing website (via Customer.pl), I created a new customer user. The new customer user was sent the following email. I'd like to be able to have an agent/user be notified that a new customer user has been created so that the agent can ensure the account is set up correctly. How do I do that? Thanks, -Ken Subject: New OTRS Account! Hi [firstname], you or someone impersonating you has created a new OTRS account for you (Christine Twist). Login: [firstname.lastname>@oasolutions.ca]mailto:xxxxx.xxxxx@oasolutions.ca Password: <password> http://[myserver.company.ca]/otrs/customer.plhttp://%3cmyserver.company.ca%3e/otrs/customer.pl Your OTRS Notification Master