Hi All, I have set up OTRS and am currently having my agents test the system with a view to a go live in the New Year. Everything seems to be working well except; I have defined a number of Free Text Keys in Config Options: Ticket -> Core::TicketFreeText, however I can not see any more than 4 in the Ticket :: Free Fields page. I always see Free Text 1 -4, but never 5 and beyond. This means that agents can not set values for free fields 5 and above. However when I am in Generic Agent job setup, I can see all Free Text fields in the New TicketFreeFields section. I feel as though there is some configuration setting that I am missing, but I have had a good look about the OTRS Admin menus and done some searching around the mailing list and haven't found anything. I am really impressed with the product and with the support provided on this list so I hope that someone can point me in the right direction and thanks in advance for your help. Cheers, Calum ********************************************************************* North Lanarkshire Council's Web Site - http://www.northlanarkshire.gov.uk/ Lanarkshire - Host of the International Children's Games 2011 http://www.icg-lanarkshire2011.com/ ********************************************************************* This e-mail and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this e-mail in error, please notify the System Manager and thereafter delete the e-mail from your system. The System Manager may be contacted at postmaster@northlan.gov.uk or by telephone on 01698 302254. E-mail transmission is not secure and information can be intercepted, corrupted, lost, destroyed, delayed or incomplete. The sender does not accept any liability for errors or omissions arising as a result of e-mail transmission or interception. Please note that incoming e-mails are routinely scanned for the purpose of detecting offensive or inappropriate materials. *********************************************************************