I think there is something wrong with an e-mails, becouse new ticket looks like notification which i recieve when somebody makes me an owner. Is that possible that Marlene has set the same e-mail what admin set as system e-mail address?? ES

From: lkelly@tenstreet.com Date: Wed, 8 Jan 2014 17:54:00 -0600 To: otrs@otrs.org Subject: [otrs] New tickets created when generic agent runs - how to turn off

Hi Alvaro,

Please see my previous post on the same subject - I apologize if I am not posting correctly; I hope they are attached.

I did it using the Generic Agent, but a new ticket is created for every time it changes the ticket owner from Admin OTRS to Marlene.

It is From/Subject - OTRS Notification Master - Ticket owner assigned to you by Admin OTRS.

But her notifications are turned off, and so are mine. I don’t understand how to make it stop.

Please help! Thank you! Leah --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs