Hi, OTRS 2.3.3 I have these log entries: Nov 28 15:57:13 server OTRS-CGI-36[15661]: [Error][Kernel::System::State::StateGet][Line:210]: StateType 'merged' not found! Nov 28 15:57:13 server OTRS-CGI-36[15661]: [Error][Kernel::System::Ticket::StateSet][Line:4466]: Need StateID or State! Could that explain that closing merged tickets only closes one ticket? This seems to have been existing for a while. How can I fix this problem? Isn't the merged StateType supposed to come with a standard OTRS install? Also, I just started getting these errors: Dec 2 14:45:04 server OTRS-PendingJobs-36[18224]: [Error][Kernel::System::State::StateGet][Line:210]: StateType 'closed successful' not found! Dec 2 14:45:04 server OTRS-PendingJobs-36[18224]: [Error][Kernel::System::Ticket::StateSet][Line:4466]: Need StateID or State! Where should I look to find the problem? Thanks, Ugo
These would be in the "States" of the admin screen. If you manually
translated these states or made them invalid, this would occur.
On Fri, Dec 2, 2011 at 3:22 PM, Ugo Bellavance
Hi,
OTRS 2.3.3
I have these log entries:
Nov 28 15:57:13 server OTRS-CGI-36[15661]: [Error][Kernel::System::State:* *:StateGet][Line:210]: StateType 'merged' not found! Nov 28 15:57:13 server OTRS-CGI-36[15661]: [Error][Kernel::System::**Ticket::StateSet][Line:4466]: Need StateID or State!
Could that explain that closing merged tickets only closes one ticket?
This seems to have been existing for a while.
How can I fix this problem? Isn't the merged StateType supposed to come with a standard OTRS install?
Also, I just started getting these errors:
Dec 2 14:45:04 server OTRS-PendingJobs-36[18224]: [Error][Kernel::System::State:**:StateGet][Line:210]: StateType 'closed successful' not found! Dec 2 14:45:04 server OTRS-PendingJobs-36[18224]: [Error][Kernel::System:: **Ticket::StateSet][Line:4466]: Need StateID or State!
Where should I look to find the problem?
Thanks,
Ugo
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On 2011-12-05 08:21, Gerald Young wrote:
These would be in the "States" of the admin screen. If you manually translated these states or made them invalid, this would occur.
I did translate the states. For example, for the Merged state, I translated it into "Fusionné", and the type is "merged", but I also translated all the other states and I don't have any other problems. I think the "Merged" and "Pending closed successful" are giving me problems. I looked at the doc (http://doc.otrs.org/2.3/en/html/adminarea-status.html and http://doc.otrs.org/3.0/en/html/adminarea-status.html), but couldn't find anything about renaming or errors. I can see "Attention: Take care that you also updated the default states in you Kernel/Config.pm!" at the bottom of the Status config in the admin interface, but I've looked into my Config.pm and couldn't find anything related to states. Thanks, Ugo
Quoting Ugo Bellavance (ugob@lubik.ca):
On 2011-12-05 08:21, Gerald Young wrote:
These would be in the "States" of the admin screen. If you manually translated these states or made them invalid, this would occur.
I did translate the states. For example, for the Merged state, I translated it into "Fusionné", and the type is "merged", but I also translated all the other states and I don't have any other problems.
I think the "Merged" and "Pending closed successful" are giving me problems.
I looked at the doc (http://doc.otrs.org/2.3/en/html/adminarea-status.html and http://doc.otrs.org/3.0/en/html/adminarea-status.html), but couldn't find anything about renaming or errors.
I can see "Attention: Take care that you also updated the default states in you Kernel/Config.pm!" at the bottom of the Status config in the admin interface, but I've looked into my Config.pm and couldn't find anything related to states.
Did you also look at Kernel/Config/Defaults.pm ? That's what is used for every entry Kernel/Config.pm (where your changes are) is lacking. Maybe you will have to copy lines to Config.pm and apply the translations there. Hope that helps, Susan
OTRS specifically looks at states as text, not as ids, but you should look
through SysConfig to make sure the text for "merge" is translated where
referenced.
On Mon, Dec 5, 2011 at 9:31 AM, Susan Dittmar
Quoting Ugo Bellavance (ugob@lubik.ca):
On 2011-12-05 08:21, Gerald Young wrote:
These would be in the "States" of the admin screen. If you manually translated these states or made them invalid, this would occur.
I did translate the states. For example, for the Merged state, I translated it into "Fusionné", and the type is "merged", but I also translated all the other states and I don't have any other problems.
I think the "Merged" and "Pending closed successful" are giving me problems.
I looked at the doc (http://doc.otrs.org/2.3/en/html/adminarea-status.html and http://doc.otrs.org/3.0/en/html/adminarea-status.html), but couldn't find anything about renaming or errors.
I can see "Attention: Take care that you also updated the default states in you Kernel/Config.pm!" at the bottom of the Status config in the admin interface, but I've looked into my Config.pm and couldn't find anything related to states.
Did you also look at Kernel/Config/Defaults.pm ? That's what is used for every entry Kernel/Config.pm (where your changes are) is lacking. Maybe you will have to copy lines to Config.pm and apply the translations there.
Hope that helps,
Susan --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
On 2011-12-05 09:33, Gerald Young wrote:
OTRS specifically looks at states as text, not as ids, but you should look through SysConfig to make sure the text for "merge" is translated where referenced.
I searched all over SysConfig and there isn't many locattions where "merge" or "merged" is mentionned. I also checked Defaults.pm and couldn't find anything related to states.
Sorry for top posting, but I think I found it: I do have translated states, so I had to adjust my config: For the second error (closed successful) Core::Ticket::StateAfterPending: I had changed the Key, but forgot to change the Content. However, I still haven't found for the first one, which is probably why, when I close one merged ticket, the tickets that are merged with it stay visible. Ugo On 2011-12-02 15:22, Ugo Bellavance wrote:
Hi,
OTRS 2.3.3
I have these log entries:
Nov 28 15:57:13 server OTRS-CGI-36[15661]: [Error][Kernel::System::State::StateGet][Line:210]: StateType 'merged' not found! Nov 28 15:57:13 server OTRS-CGI-36[15661]: [Error][Kernel::System::Ticket::StateSet][Line:4466]: Need StateID or State!
Could that explain that closing merged tickets only closes one ticket?
This seems to have been existing for a while.
How can I fix this problem? Isn't the merged StateType supposed to come with a standard OTRS install?
Also, I just started getting these errors:
Dec 2 14:45:04 server OTRS-PendingJobs-36[18224]: [Error][Kernel::System::State::StateGet][Line:210]: StateType 'closed successful' not found! Dec 2 14:45:04 server OTRS-PendingJobs-36[18224]: [Error][Kernel::System::Ticket::StateSet][Line:4466]: Need StateID or State!
Where should I look to find the problem?
Thanks,
Ugo
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participants (3)
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Gerald Young -
Susan Dittmar -
Ugo Bellavance