Can customer users view each others tickets?
Is it possible to configure OTRS in a way so it is possible for all customer users belonging to the same "company" to view each others tickets and aswers? In my help desk we are supporting users from 12 different companies and we would very much like to allow users from the same companies to view each others tickets. Is it possible to configure OTRS to support this feature? I am very interested in hearing suggestions on how to realize that. Thanks Stig Rasmussen
Am Mittwoch, 21. April 2004 17:45 schrieb Stig Graasbøl Rasmussen:
In my help desk we are supporting users from 12 different companies and we would very much like to allow users from the same companies to view each others tickets. Is it possible to configure OTRS to support this feature? I am very interested in hearing suggestions on how to realize that.
As far as I understood it you can make each company a single customer, giving all CustomerUsers belonging to a given company the same customer number and a unique user id. This way you have separate users/login accounts but all users with the same user number can view all tickets belonging to this customer number. Grüße, Gunter -- Nanny Ogg looked under her bed in case there was a man there. Well, you never knew your luck. -- (Terry Pratchett, Lords and Ladies) *** PGP-Verschlüsselung bei eMails erwünscht :-) *** PGP: 0x1128F25F ***
participants (2)
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Gunter Ohrner -
Stig Graasbøl Rasmussen